General Manager

Broadbean Catering; Canberra; On-site; AUD 180,000 - 240,000; Full time

Job summary

Broadbean Catering is seeking a senior operations leader to take full ownership of its venue operations at the National Museum of Australia in Canberra. Reporting to the directors, you will be the primary contact for the Museum and will lead a team of four department managers to ensure every event and every coffee meets client expectations.

You will oversee events and cafe operations, manage budgets and labour costs, drive reporting to the directors, and ensure food safety, WHS and licensing

Qualifications

• Senior management experience in hospitality, catering or venue operations.
• Proven experience managing managers and building strong, stable teams.
• Confident in stakeholder and contract management with diplomacy for long-term client relationships.
• Strong commercial acumen, including budgeting, P&L and sales performance.
• Calm, organised and hands-on when needed, with an eye for detail.

Responsibilities

• Act as Broadbean's primary representative with the National Museum of Australia, leading all venue meetings and managing our contractual obligations and reporting
• Lead and develop our Event Coordinator, Event Sales Manager, Function Manager and Café Manager
• Oversee event sales, coordination and delivery from enquiry through to event day
• Oversee café operations, including service standards, staffing and performance
• Oversee back-of-house operations in partnership with the kitchen team
• Oversee HR in conjunction with department managers
• Work closely with the directors on food offerings for events and the café
• Provide regular reporting to the directors on performance, financials, client relationships and operational matters
• Manage budgets, labour costs and operational targets
• Ensure compliance with food safety, WHS and licensing requirements

Skills

Senior leadership

Budgeting & P&L

Stakeholder management

People management

Operations management

Job description

Reporting directly to the directors, you'll take full ownership of Broadbean Catering's operations at the National Museum of Australia. You'll be the primary point of contact for the Museum, lead a team of four department managers, and make sure every event and every coffee meets the standard our clients expect.

Key responsibilities

Act as Broadbean's primary representative with the National Museum of Australia, leading all venue meetings and managing our contractual obligations and reporting

Lead and develop our Event Coordinator, Event Sales Manager, Function Manager and Café Manager

Oversee event sales, coordination and delivery from enquiry through to event day

Oversee café operations, including service standards, staffing and performance

Oversee back-of-house operations in partnership with the kitchen team

Oversee HR in conjunction with department managers

Work closely with the directors on food offerings for events and the café

Provide regular reporting to the directors on performance, financials, client relationships and operational matters

Manage budgets, labour costs and operational targets

Ensure compliance with food safety, WHS and licensing requirements

About you

Senior management experience in hospitality, catering or venue operations, ideally in a multi-outlet or institutional setting

Proven experience managing managers and building strong, stable teams

Confident in stakeholder and contract management, with the diplomacy to manage a long-term client relationship

Strong commercial acumen, including budgeting, P&L and sales performance

Calm, organised and hands‑on when needed, with an eye for detail

About us

Broadbean Catering has been the catering partner at the National Museum of Australia for 12 years, delivering events, functions and café service at one of Canberra's most iconic cultural venues. We've just been named Venue Caterer of the Year (ACT) at the Restaurant & Catering Awards.