General Manager

Jones Lang LaSalle Incorporated; Adelaide; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Employee discounts off fitness andWell

18 weeks paid maternity leave

Private health insurance discounts

Volunteer time off

Job summary

Jones Lang LaSalle Incorporated is seeking an exceptional General Manager to lead the operations of a premium national portfolio on behalf of our key client, Quintessential. This high-profile role requires delivering world-class service, driving customer satisfaction, and maximizing asset performance across premium-grade commercial real estate.

Reporting to the Account Director, you will oversee all asset operations, lead a team of Senior Facilities Managers, and drive sustainability initiatives

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or related field is required.
• Strong leadership, communication, and financial forecasting skills.
• Real estate operations, leasing and property management knowledge preferred.

Responsibilities

• Oversee financial performance, customer relations, and building maintenance across the portfolio.
• Lead a high-performing team of Senior Facilities Managers.
• Ensure compliance with property management agreements and safety standards.
• Deliver timely reporting including asset plans and annual owner reports.

Skills

Leadership

Financial acumen

Negotiation

Communication

Education

Bachelor's degree in Business Administration, Real Estate, or related field

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.What this opportunity involves:JLL is seeking an exceptional General Manager to lead the operations of a premium national portfolio on behalf of our key client, Quintessential. This is a high-profile role for a seasoned property professional who thrives on delivering world-class service, driving customer satisfaction, and maximising asset performance across premium-grade commercial real estate.Reporting to the Account Director, you will serve as the primary point of contact for the Quintessential Asset Manager, overseeing all aspects of asset operations including financial performance, customer relations, building maintenance, and compliance. You will lead a team of Senior Facilities Managers across multiple managed assets, fostering a culture of excellence, collaboration, and innovation.An overview of the role:· Ensure full compliance with all elements of the property management agreement· Oversee financial performance, customer relations, and building maintenance across the portfolio· Deliver timely and accurate reporting including asset plans, monthly reports, owner's annual reports, and business plans· Lead the implementation of sustainability initiatives and ensure data collection and reporting within agreed timeframes· Drive high levels of satisfaction from both tenants and owners· Maximise the portfolio's financial performance through effective budget management and revenue optimisation· Analyse financial data, market trends, and customer feedback to inform strategic decisions· Identify cost-saving opportunities and revenue enhancement strategies· Lead, inspire, and develop a high-performing team of professionals· Conduct performance assessments, manage workload through resource planning, and develop succession plans· Collaborate with cross-functional teams to drive operational efficiency and implement best practices· Ensure all staff and contractors receive appropriate training, site inductions, and professional development· Ensure compliance with all relevant laws, regulations, and industry standards· Maintain a strong focus on safety, security, and emergency preparedness· Implement and monitor risk management plans covering public liability, fire and lift safety, essential services, contractors, and the management team· Promote a 'Safety First' culture for all staff, contractors, and visitorsSound like you? This is what we’re looking for:· Bachelor's degree in Business Administration, Real Estate, or related field· Real Estate Licence (mandatory)· Proven experience as a General Manager or similar role, preferably within premium-grade commercial assets· Strong understanding of commercial real estate operations, leasing, and property management· Knowledge of local market trends and competition in the premium-grade asset segment· Exceptional leadership skills with a demonstrated ability to lead medium to large teams· Outstanding interpersonal, communication, and negotiation skills· Strong analytical and financial acumen for budgeting, forecasting, and risk management· Demonstrated track record of driving customer satisfaction and retention· Deep understanding of the commercial real estate industry and premium-grade asset markets· Strategic mindset with the ability to balance operational excellence and customer experienceBenefits:· Great employee discounts off fitness, wellbeing & other renowned bands· 18 weeks paid maternity leave· Private Health Insurance Discounts· Active Social Club· Employee assistant program· Novated Lease for EV cars· Paid time off for volunteer work· Career Opportunities with Australia's #1 Commercial Real Estate firm· Premium officesWhat you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number REQ534225If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.