General Assistant (Executive) – Australia Zoo

Australia Zoo; Beerwah; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading wildlife organization located in Queensland is seeking a full-time General Assistant to join their Executive team. The successful candidate will demonstrate excellent customer service skills and a strong work ethic within a diverse environment. Responsibilities include coordinating information, answering inquiries, and assisting with schedules. Availability for weekends and public holidays is essential. This role offers a chance to contribute to the quality service provided at the Zoo.

Qualifications

• Experience in a similar role is required, preferably in a travel-based environment.
• Full availability, including weekends and public holidays, is mandatory.
• Ability to engage and communicate effectively with staff and guests.

Responsibilities

• Coordinate information and handle voicemails as needed.
• Manage schedules and calendars efficiently.
• Provide up-to-date information about Australia Zoo to inquiries.
• Answer phone inquiries and channel them to the appropriate departments.
• Prepare weekly reports and assist with media escorts.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CB Radio

Job description

Overview

An exciting opportunity has arisen for someone to join our Executive team in a Full Time capacity as a General Assistant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Within the office environment, General Assistants are employed to ensure all enquiries via phone and email receive an excellent level of customer service and provide information within the Zoo in a friendly and welcoming manner. Duties may vary from assisting with Film Crews, supporting reception, completing administrative tasks and assisting the General Manager.

A successful candidate will have a demonstrated ability to work in a high performance environment with a capacity to deliver all requirements of the role, great work ethic and the ability to work to a high standard within a team.

At Australia Zoo, assistants continually work towards providing our guests with the best possible service. They do this with enthusiasm and motivation toward their individual learning and training.

Responsibilities

Duties May Include:

• Check voicemails and coordinate information as required.
• Organisation and management of schedules and calendars.
• Providing up to date general information for all enquiries about Australia Zoo.
• Answering all phone enquiries including screening of all calls and channelling them to the appropriate department.
• Handling, recording and distributing messages from phone enquiries.
• Recording of statistics on a daily basis.
• Coordinating information distribution throughout Australia Zoo Departments
• Applying correct methods of radio communication through the use of CB Radio and handheld Radio.
• Preparing weekly reports.
• Escorting media/film crews throughout the Zoo.
• Use of computers, printers and software including Microsoft Word, Excel, Outlook, Firefox, Google.
• Facilitating communication between management and staff.
• Maintaining the Lost & Found on-line register.
• General maintenance and cleaning of the office areas.
• Keeping up to date with the latest Zoo and animal information to pass onto enquiries.
• Assisting with other duties as directed by Senior Management.
• Assisting with crowd control and ad-hoc tasks as required.

Essential Criteria

• Full availability, including weekends, public holidays and school holidays.
• Experience in a similar role. Experience in a travel-based environment is preferable.
• A high level of interpersonal skills and the ability to engage, negotiate and communicate effectively with all levels of staff and guests to ensure professional ongoing relationships and program development.