Gaming Manager: Lead & Elevate Casino Floor Operations

Australian Venue Co.; Maroochydore; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Venue discounts

Career progression

Ownership of gaming operations

Leadership support

Job summary

Australian Venue Co. is seeking an experienced Gaming Manager to lead the gaming room operations at one of our Queensland venues. You will manage day-to-day activities, drive revenue, ensure guest satisfaction and uphold strict compliance with gaming laws.

You'll work closely with the Venue Manager and leadership team to deliver strong results, coach gaming staff, and maintain a safe and welcoming environment for all guests. Nights and weekends may be required.

Qualifications

• Experience as Gaming Manager or senior gaming team member.
• Strong understanding of gaming KPIs and revenue drivers.
• Knowledge of Queensland gaming compliance and responsible gambling requirements.
• Proven ability to lead, coach and develop a gaming team.
• Strong communication, organisation and customer-service skills.
• Flexibility to work peak trading periods, including evenings and weekends.
• Current Queensland RSA and RSG certificates.
• Current RMLV and Approved Manager approval or willingness to obtain.
• Current Gaming Nominee licence or eligibility and willingness to obtain it.

Responsibilities

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage audits, cash controls and reporting.
• Recruit, train, coach and develop gaming team members.
• Collaborate with Venue Manager and leadership team.
• Deliver a welcoming and responsible guest experience.

Skills

Gaming management

KPIs

Leadership

Customer service

Communication

Flexibility

Education

RSA certificate (Queensland)

RSG certificate

RMLV

Approved Manager

Gaming Nominee licence

Job description

Australian Venue Co. is seeking an experienced Gaming Manager to lead the gaming room operations at one of our Queensland venues. You will manage day-to-day activities, drive revenue, ensure guest satisfaction and uphold strict compliance with gaming laws.

You'll work closely with the Venue Manager and leadership team to deliver strong results, coach gaming staff, and maintain a safe and welcoming environment for all guests. Nights and weekends may be required.