Future Opening: Member Services Rep Part Time Afternoon

Planet Fitness - Fitton Clubs; Shire Of Murray; On-site; AUD 30,000 - 60,000; Part time

Job summary

A leading fitness organization in Western Australia is seeking a motivated Member Services Representative to provide exceptional customer service to members and guests. The role requires a positive attitude, prior customer service experience, and the ability to maintain a clean and friendly environment. Join a dynamic team and contribute to creating a healthier Planet.

Benefits

Paid Time Off

Free Black Card Membership

401(K) Retirement Savings Plans

Qualifications

• Must be 18 years of age or older.
• Prior customer service experience preferred.
• Obtain CPR/AED Certification within required time frames.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner.
• Check members in and assist with sign-ups.

Skills

Exceptional customer service skills

Positive and professional attitude

Bilingual English/Spanish

Job description

Overview

Position: Member Services Rep - Part Time - Afternoon

We are searching for a motivated Member Services Representative to join our team. BILINGUAL English/Spanish are encouraged to apply. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

• Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Maintain the front desk area and lobby in a clean and orderly condition.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• Upbeat, positive and professional attitude; punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motion.
• Occasionally lift, carry, push, and/or pull up to 50 lbs.
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Ability to see and hear in normal ranges with or without correction.

Why You Should Join Planet Fitness

• Contribute to changing people’s lives by helping create a healthier Planet.
• Work with an amazing group of talented, dynamic professionals.

Benefits

• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

EEO & Legal

We participate in E-Verify for all Utah locations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Information collected in the EEO process is voluntary and will be kept confidential. If you believe you belong to any protected veteran or disability categories, please indicate accordingly. This position is available for applicants who meet the listed qualifications.

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