Funeral Arranger/Director – Toowoomba (permanent position)

Burstows; Toowoomba Regional; On-site; AUD 80,000 - 100,000; Full time

Job summary

A community-focused funeral service provider in Toowoomba seeks a Funeral Arranger/Director. The role involves planning funerals with families, coordinating services, and providing exceptional customer support. No previous experience is required. An annual salary above $65K plus benefits is offered for a motivated individual ready to contribute to the team and support the community during difficult times.

Benefits

Industry-leading salary

Uniform provided

Superannuation salary sacrifice available

Qualifications

• Must pass a pre-employment medical and police check.
• Excellent interpersonal skills and communication abilities are essential.
• Strong motivation to deliver outcomes with a detail-oriented approach.

Responsibilities

• Discuss and plan funeral details with families.
• Coordinate and assist with funerals as required.
• Conduct viewings and assist planning activities.

Skills

People/relationship management

Strong communication skills

Attention to detail

Customer service skills

Ability to work under pressure

Job description

Funeral Arranger/Director – Toowoomba (permanent position)

Seeking a Funeral Arranger/Director to join a passionate and multi-skilled team of professionals within the funeral service industry.

• Fantastic opportunity to make a difference with an industry-leading salary
• Based in Toowoomba | No previous experience required | Permanent role
• Deliver superior service for our community and support other team members

The role of Funeral Director / Arranger allows you to work with a passionate and multi-skilled team of professionals that embrace the reasons why an effective funeral experience is vitally important to those who grieve. At all times this role requires the highest levels of professionalism and quality, and in return provides you a rewarding vocation, whilst being part of an industry leading team.

Although no previous industry experience is needed, the role requires an individual that can demonstrate they are self-directed and able to coordinate a variety of tasks and stakeholders to deliver superior service for our families and support other team members.

What's on offer?

• A vocation of great purpose and an industry-leading annual salary above $65K plus Superannuation
• Hours - 38 hours per week, plus reasonable OT (6 hours per fortnight) Monday - Friday. If ever called in on a weekend, overtime rates are paid, if working an entire weekend, overtime rates are paid and two subsequent days off are provided (on a Monday/Tuesday or Thursday/Friday)
• Uniform provided
• Superannuation salary sacrifice is available

Your contribution to the team:

• Discuss and plan funeral details with bereaved families, including associated administrative and planning tasks
• Coordinate and assist with funerals, as required, noting that a Minister or Celebrant will always conduct the actual funeral ceremony
• Conduct viewings and assist families every step of the way through the arrangement and funeral planning, including meetings to confirm audio visual requirements or any additional requests
• Consult with facilities such as hospitals, aged care, medical practitioners, and client families around first call requirements, including assisting with the transfer of the deceased person into our care
• Set up for the funeral services both within the Burstows facility, as well as at external churches, chapels, and venues
• Assist families and the wider community at the funeral, whilst working with other team members and stakeholders to deliver a superior quality service
• Support your fellow team members, both in Toowoomba and across our branches as required.

Skillset and Experience Required:

• Police Check
• You must pass a pre-employment medical
• Skills in people/relationship management
• Strong communication skills; both written and verbal with an impeccable presentation
• Ability to prioritise and work effectively under pressure
• Excellent attention to detail with intermediate administration and IT skills
• Second-to-none customer service skills with a passion for people
• Personal accountability and motivation to deliver on outcomes

This role will require a police check and pre-employment medical to ensure the standard of fitness required(e.g., Can you complete ten consecutive push-ups? Can you lift 20kg and hold a squat position? Do you regularly exercise? Do you participate in physical sporting activities?). Given the level of professionalism, support and care we offer our families, we are also a smoke free workplace.

To apply you will require a current unrestricted driver's license.

If this sounds like the role for you, click'apply now'.

Complete this form to apply
for a position at Burstows