Full-Time Sales Associate (Parramatta)

POP MART OCEANIA PTY LTD; Sydney; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Monthly incentives

POP LAND pass

Inclusive team culture

Job summary

POP MART is seeking a Full‑Time Sales Associate in Parramatta to join our growing team. You will engage customers, present new collections, and support sales targets in a fast‑paced pop‑culture retail environment.

The role offers a permanent full‑time position with weekly rosters including weekends and late shifts, a base salary of $61,000 plus super and monthly incentives, and opportunities to grow with a global brand.

Qualifications

• Experience in fast‑paced retail environments is desirable.
• Must be able to communicate confidently with customers and maintain a friendly demeanour.
• Willingness to work weekends and late shifts as part of the roster.

Responsibilities

• Deliver excellent customer experience and product knowledge to drive sales.
• Support stock replenishment and visual merchandising to keep the store presentable.
• Process transactions accurately through the POS and support daily store operations.
• Assist with product launches and weekly inventory checks.

Skills

Customer service

Sales

Merchandising

Tools

POS system

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

FULL‑TIME SALES ASSOCIATE — POP MART PARRAMATTA Permanent Full‑Time | Global Pop‑Culture Retail $61,000 + Super + Monthly Incentives

Join the POP MART Phenomenon POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia, we’re hiring Full‑Time Sales Associates to join our growing teams across Melbourne. This is a fast‑paced, high‑volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast‑moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Deliver Great Customer Experience

• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales targets through upselling and cross‑selling

Maintain Store Standards

• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organised and customer‑ready
• Support deliveries, stock counts and inventory accuracy

Support Daily Store Operations

• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods

Who You Are

• Confident and customer‑focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast‑paced, high‑volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full‑time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location (generally 10am–9pm)
• Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

Salary $61,000 + Super + Incentives

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to permanent full‑time availability

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.