Full Time Optical Dispenser | Neilson Eyecare

George and Matilda; Toowoomba Regional; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Exclusive eyewear collections

Learning and development opportunities

Generous staff discounts

Job summary

Neilson Eyecare in Toowoomba is seeking a Full-Time Optical Dispenser to join a patient-focused practice. With a commitment to quality eyewear and personalised service, you will help patients choose frames, explain lens options, and ensure accurate dispensing.

You will work in a supportive team, manage appointments and records, and contribute to a welcoming clinic environment. The role suits someone with at least two years in optics and a passion for helping people see clearly.

Qualifications

• Minimum 2 years of experience in the optical industry.
• Experience working in busy optical practices.
• Strong dispensing knowledge and technical expertise.
• Excellent communication and patient care skills.

Responsibilities

• Welcome patients and create a positive experience.
• Assist patients in selecting frames and eyewear.
• Provide advice on lenses and coatings.
• Manage appointments and patient records.
• Support day-to-day operation of the practice.

Skills

Optical dispensing

Customer service

Communication skills

Team player

Job description

Full Time Optical Dispenser | Neilson Eyecare

Toowoomba City, Queensland 4350, Australia

Full-time Permanent Entry Level

Posted 23 Sep 2026

Description

More Time. More Care. Patient First.

Looking for a role where you can genuinely make a difference while being part of a supportive and community-focused team?

At Neilson Eyecare, we're passionate about delivering exceptional eyecare and building lasting relationships with our patients. For years, we've been helping the Toowoomba community see clearly through personalised care, expert advice, and a commitment to putting patients first.

We're currently seeking a Full-Time Optical Dispenser to join our team. Whether you're an experienced Optical Dispenser looking for your next opportunity or someone who thrives in a patient-focused environment, we'd love to hear from you.

Why Toowoomba?

Known as the Garden City, Toowoomba offers the perfect balance of career and lifestyle. With its thriving café culture, beautiful parks, affordable living, and strong sense of community, it's a place where you can build meaningful connections both inside and outside of work. Located just a short drive from Brisbane, Toowoomba delivers all the benefits of regional living without sacrificing convenience.

What You'll Be Doing

• Welcome patients warmly and create a positive experience from the moment they enter the practice
• Assist patients in selecting frames and eyewear that suit their lifestyle, prescription, and personal style
• Provide advice on lenses, coatings, and optical solutions
• Manage appointments, patient records, and administrative tasks
• Support the day-to-day operation of the practice
• Maintain a welcoming, organised, and professional environment
• Help deliver the exceptional level of service that our patients know and love

What We're Looking For

We're searching for an experienced Optical Dispenser who is passionate about patient care and enjoys supporting the success of their team.

Our ideal candidate will bring:

• A minimum of 2 years' experience in the optical industry
• Experience working in busy optical practices
• Strong dispensing knowledge and technical expertise
• A proven track record of delivering exceptional patient care
• The ability to support, mentor, and upskill team members
• Excellent communication skills, both in person and over the phone
• A positive attitude and collaborative mindset
• A passion for helping patients look, feel, and see their best

We're particularly interested in someone who leads by example, builds strong patient relationships, and contributes positively to the culture and performance of the practice.

Why You'll Love Working Here

• Supportive, fun, and friendly team environment
• The opportunity to spend quality time with patients and deliver personalised care
• Access to exclusive and unique eyewear collections
• Learning and development opportunities to grow your skills and career
• Generous discounts on frames and lenses for you, your family, and your friends
• Recognition and celebration of milestones and achievements
• A practice culture where people genuinely enjoy coming to work

About Neilson Eyecare

Neilson Eyecare is a full service optometry practice in Toowoomba. Our Optometrists have been practicing optometry for many years. Believing in lifelong learning, we stay at the forefront of research in to all aspects of vision. We have a particular interest in children’s vision and myopia control. Every patient has unique needs for their vision, we address these needs individually, and take the time to explain the options.