Full Time Front of House Supervisors

Work Initiatives; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Discounted meals

Career development opportunities

Supportive workplace

Job summary

YOMG Pacific Fair is seeking a Full Time Front of House Supervisor on the Gold Coast. You will lead the front of house team, ensure exceptional guest experiences, and uphold YOMG’s high standards across all service moments.

The role requires being hands-on, self-motivated, and able to adapt to a five-day roster with day, night, and weekend shifts. Strong communication and time-management skills are essential.

Qualifications

• Experience in managing a front of house customer service team.
• Ability to maintain exceptional service and a positive customer experience.
• Hands-on, self-motivated and solutions-focused approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and supervise the front of house team to ensure outstanding service.
• Maintain high standards of customer experience across shifts.
• Coordinate with kitchen and bar to ensure smooth operations and guest satisfaction.

Skills

Front of house leadership

Customer service excellence

Communication skills

Time management

Problem solving

Team motivation

Job description

YOMG Pacific Fair is now seeking Full Time Front of House Supervisors!

To succeed in this role, you will need:

• Availability to work 38 hours per week across a five-day roster.
• Flexibility to work days, nights and weekends as required.
• Experience in managing a front of house customer service team.
• To be a leader, who can maintain exceptional service and positive customer experience.
• A hands-on, self-motivated and solutions-focused approach.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• A willingness to learn, develop and uphold YOMG’s standards.
• A customer-focused mindset.
• A genuine passion for hospitality, quality food and exceptional service.

What’s in it for you?

• Discounted meals while working.
• Genuine opportunities for professional development and career progression.
• A supportive, energetic and people-focused workplace.

Agencies need not apply. We just want to speak to real people with zest and passion for the hospitality industry.

If you are excited by this opportunity, we would love to hear from you.

YOMG pays in accordance with the Fast Food Industry Award.