Fulfilment Manager

Woolworths Group; Cumberland; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Team benefits

Permanent role

Job summary

Woolworths Group is seeking a Fulfilment Manager to lead the eCom fulfilment, dispatch and collection operations, ensuring orders are picked accurately, packed with care and delivered on time. You will coach a diverse team, drive safety, quality and customer satisfaction while maintaining high standards for fresh produce and on-shelf availability.

You'll work with cross-functional teams to optimise order fulfilment processes, support continuous improvement and foster a collaborative,

Qualifications

• Demonstrated experience in retail leadership roles.
• Proven ability to coach and develop team members.
• Experience in leading and implementing change initiatives.
• Understanding of online order fulfilment processes and systems.
• Knowledgeable in inventory management, production, and replenishment practices.
• Experienced in leading and developing diverse teams.
• Strong written and verbal communication abilities.
• Effective time management, planning, and organisational tasks.
• Experience in team member development and engagement.
• Experience in using computer, digital tools and resources.

Responsibilities

• Achieve optimal order score by ensuring accurate picking and packing of online orders, meeting all targets and budgets.
• Work with Ambient & Replenishment teams to maintain high On Shelf Availability (OSA) and reduce Out of Stocks (OOS).
• Ensure accurate completion or substitution of orders while upholding high standards of fresh food quality during picking and packing processes, and meet On Time ECF Dispatch targets to ensure trucks depart as scheduled.
• Keep totes and trolleys clean and well-maintained.
• Guide and coach the team to consistently meet quality and accuracy standards in order fulfilment, aligning with both customer and business expectations.
• Lead by example in demonstrating a strong commitment to customer satisfaction, ensuring that the team consistently prioritises the customer experience in all operations.

Skills

Retail leadership

Team coaching

Change management

Online order fulfilment

Inventory management

Leading diverse teams

Communication

Time management

Digital tools

Job description

Roster option 1

Start day End day Start time End time Sunday Thursday 5:00 AM 2:00 PM

• Work with a team that supports growth and career development
• Great team benefits
• Full time permanent opportunity available

About The Role

As a Fulfilment Manager, you will lead, manage and support the Fulfilment team to ensure customer orders are accurately picked in full and on time. You are accountable for the eCom team's Fulfilment, Dispatch, and Collection (where applicable), ensuring the best customer experience every time with orders packed with care, freshest quality, completeness, and timely handover with excellent customer service. You will lead the fulfilment team in completing the picking and packing of all picking sessions in a safe manner whilst providing a great team experience. Customer focused approach to providing the freshest fresh and complete basket for each order. As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.

What You’ll Do

• Achieve optimal order score by ensuring accurate picking and packing of online orders, meeting all targets and budgets.
• Work with Ambient & Replenishment teams to maintain high On Shelf Availability (OSA) and reduce Out of Stocks (OOS).
• Ensure accurate completion or substitution of orders while upholding high standards of fresh food quality during picking and packing processes, and meet On Time ECF Dispatch targets to ensure trucks depart as scheduled.
• Keep totes and trolleys clean and well-maintained.
• Guide and coach the team to consistently meet quality and accuracy standards in order fulfilment, aligning with both customer and business expectations.
• Lead by example in demonstrating a strong commitment to customer satisfaction, ensuring that the team consistently prioritises the customer experience in all operations.

What You’ll Bring

• Demonstrated experience in retail leadership roles
• Proven ability to coach and develop team members
• Experience in leading and implementing change initiatives
• Understanding of online order fulfilment processes and systems
• Knowledgeable in inventory management, production, and replenishment practices
• Experienced in leading and developing diverse teams
• Strong written and verbal communication abilities
• Effective time management, planning, and organisational tasks
• Experience in team member development and engagement
• Experience in using computer, digital tools and resources

What You’ll Experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group