Fuel & Convenience Store Manager: Lead Operations

Krithika Pty Ltd; Melbourne; On-site; AUD 80,000 - 85,000; Full time

Job summary

Shell Yarraville in Victoria, a service station offering fuel and shop products, is seeking a Retail Manager to oversee daily operations, stock control, purchasing and promotions. The role involves leading and rostering staff, ensuring safety and high standards of service, and driving store profitability.

You will require a minimum of one year in retail management, with strong knowledge of stock control, purchasing and customer service.

Qualifications

• Tertiary qualifications in Retail Management or Business or Management are essential.
• Minimum 1 year of experience in retail management, preferably in a service station, convenience store or similar retail environment.
• Strong knowledge of retail operations, stock control and purchasing.
• Demonstrated ability to supervise, train and roster staff.
• Strong customer service and problem-solving skills.
• Good organisational, financial and time-management skills.
• Ability to work effectively in a busy retail environment.
• Commitment to maintaining high standards of safety, cleanliness and customer service.

Responsibilities

• Manage the daily operations of the fuel and convenience retail business.
• Monitor fuel and convenience product stock levels, ordering and replenishment.
• Manage purchasing, pricing and promotional activities to support sales and profitability.
• Maintain accurate records of sales, stock, cash transactions and business activities.
• Monitor sales performance, expenses and day-to-day operating requirements.
• Recruit, train, supervise and roster staff to ensure efficient store coverage.
• Provide professional customer service and resolve customer enquiries and complaints.
• Ensure the store is clean, safe, well-presented and appropriately stocked.
• Coordinate daily staff duties and operational priorities.
• Ensure compliance with workplace health and safety, fuel handling and relevant business procedures.

Skills

Stock control

Purchasing

Staff supervision

Customer service

Problem solving

Time management

Organisational skills

Safety compliance

Education

Retail Management or Business degree

Job description

Shell Yarraville in Victoria, a service station offering fuel and shop products, is seeking a Retail Manager to oversee daily operations, stock control, purchasing and promotions. The role involves leading and rostering staff, ensuring safety and high standards of service, and driving store profitability.

You will require a minimum of one year in retail management, with strong knowledge of stock control, purchasing and customer service.