Front Office Supervisor- BIG4 Perth Midland Tourist Park

at; City Of Swan; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading holiday park operator in Western Australia seeks a Front Office Supervisor to ensure smooth front office operations and deliver outstanding customer service. The ideal candidate will have leadership skills and previous experience in hospitality, along with strong communication and organizational abilities. This hands-on role involves overseeing reservations, managing customer feedback, and supporting the team for a seamless guest experience.

Qualifications

• Previous experience in a similar role in hospitality or tourism.
• Exceptional organizational skills and attention to detail.
• Strong computer literacy with booking/reservation systems.

Responsibilities

• Oversee front office operations including reservations.
• Manage customer enquiries, complaints, and feedback.
• Support the reception team to deliver high standards of service.

Skills

Leadership skills

Customer service

Communication skills

Organizational skills

Tools

Reservation System Experience (Newbook/RMS)

Job description

Front Office Supervisor - BIG4 Perth Midland Tourist Park

Located 20km from Perth CBD, BIG4 Perth Midland Tourist Park is situated on the edge of the picturesque Swan Valley wine region, offering a range of accommodation options to suit every budget.

About Us

Hampshire Property Group is a family-owned business operating residential land lease communities, holiday parks, and mixed-use communities across Australia since 2006. Guided by our values – Respect, Accountability, Collaboration, Innovation, and Quality & Customer Focus – we’re committed to creating memorable experiences for guests and residents while ensuring sustainable, high-quality operations.

Are you an experienced customer service leader with a passion for hospitality and tourism? Big 4 Midland Tourist Park is seeking a dedicated Front Office Supervisor to join our team and play a key role in ensuring our guests and residents enjoy a seamless and memorable experience.

About the Role

As the Front Office Supervisor, you’ll support the Park Manager with the day-to-day operations of our busy holiday park. You’ll lead by example, ensuring the smooth running of our reception and administration functions, coordinating staff, and delivering outstanding service to our valued guests. This hands-on role combines customer service, administration, and team leadership, with plenty of variety in your day.

Key Responsibilities

• Oversee front office operations including reservations, arrivals, and departures
• Lead and support the reception team to deliver a high standard of service
• Manage customer enquiries, feedback, and complaints professionally
• Ensure daily reconciliations, cash handling, and data entry are accurate and timely
• Assist the Park Manager with staff rostering, payroll support, reporting, and supplies
• Maintain communication with housekeeping and grounds staff to ensure smooth park operations
• Uphold company policies, procedures, and workplace health & safety standards

About You

We’re looking for a motivated and professional leader who brings:

• Strong leadership skills with the ability to support and motivate a team
• Previous experience in a similar hospitality, tourism, or accommodation role (holiday parks, hotels, resorts, or similar)
• Reservation System Experience (e.g., Newbook/RMS) preferable
• Excellent communication and interpersonal skills with a customer-first mindset
• Strong computer literacy with booking/reservation systems and accounting processes
• Exceptional organisational skills and attention to detail
• A flexible, hands-on attitude – willing to step in and help where needed

EEO Statement

Hampshire Property Group is an equal opportunity employer, and we welcome applications from diverse candidates.