Front Office Manager - Atura Blacktown

Evt Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% dining & stays across EVT hotels

Movie tickets & cinema discounts

Seasonal perks at Thredbo

Career growth across EVT network

Paid parental leave

Job summary

Atura Blacktown, part of EVT Limited, is seeking a Front Office Manager to lead daily front office operations and guest experiences. You will oversee staffing, coaching, and service delivery, with accountability for occupancy, yield, and budget adherence.

The role requires strong leadership, communication, and a proactive service culture across shifts, including weekends. The 12-month maternity leave contract offers growth opportunities within EVT's hotel network and a focus on guest

Qualifications

• 2+ years of experience in hotel front office operations.
• Strong understanding of occupancy and yield management with a track record of maximising ADR and revenue.
• Exceptional communication and interpersonal skills with the ability to lead, motivate and develop teams.
• Experience managing departmental budgets, controlling costs and monitoring financial performance.
• Experience in managing guest feedback channels, resolving complaints and driving service improvements.
• Proficiency in rostering and workforce planning with cost-effective staffing across shifts.
• Hold an RSA or willingness to obtain one and comfortable working across multiple hotel areas.
• Flexibility to work across AM and PM shifts, including weekends.

Responsibilities

• Lead the daily operations of the Front Office to ensure seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Coach the team on service values and ensure consistent delivery of exceptional guest service.
• Coordinate staffing across departments to meet operational and financial targets.
• Maintain high lobby visibility during VIP and group arrivals and ensure flawless preparations.
• Maximise occupancy and average room rate through strategic planning with key stakeholders.
• Monitor and control departmental expenses in line with budget guidelines.
• Drive a proactive sales culture with up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls with GM and Financial Controller.
• Recruit, train, and develop Front Office staff, conduct reviews, and promote career growth.
• Ensure WHS compliance and maintain a safe, professional workplace.

Skills

Front office leadership

Occupancy & yield management

Guest service excellence

Budget control

Team leadership & coaching

Workforce planning & rostering

RSA certification

Shift flexibility

Job description

Front Office Manager - Atura Blacktown EVT Limited Sydney, NSW, AU

Job Description

32 Cricketers Arms Rd, Prospect NSW 2148, Australia

Posted Monday 31 August 2026 at 2:00 pm | Expires Thursday 1 October 2026 at 1:59 pm

At Atura, we're a people place - unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you're pouring drinks, sharing local tips or welcoming guests with a warm smile, you'll be part of a team that's Always Open to possibility. Join us and help create the kind of place people never want to leave.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year roundalpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once're in, there's no limits on where your career could take you.

Key Responsibilities

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on the hotel's service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Financial & Operational Excellence:

• Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
• Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
• Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.

People & Culture:

• Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
• Promote a positive team environment through regular communication, structured training, and recognition of achievements.
• Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

What You'll Bring

• 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
• Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
• Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
• Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
• Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
• Flexibility to work across AM and PM shifts and occasionally on weekends.

This is a 12 month maternity leave contract starting at the beginning of October.

How You Work

• Daymaker ethos - no one's too big for the small things.
• Hands-on and non-hierarchical - leads from the front.
• Growth mindset - learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.