Front Office Manager

Fairmont Hotels & Resorts; Council of the City of Sydney; On-site; AUD 86,000 - 88,000; Full time

Job summary

A leading hotel group in Sydney is seeking a Front Office Manager to oversee operations, ensuring high-quality customer service and team development. The ideal candidate will have over 18 months of relevant experience and strong leadership skills. This full-time role offers a salary of $86,900 to $87,100 per year, with opportunities for personal and professional growth.

Benefits

Career development opportunities

Mentorship from industry professionals

Inclusive work environment

Qualifications

• Relevant experience of over 18 months in a similar role.
• Strong leadership abilities and collaborative work skills.
• Fluency in English; additional languages a plus.

Responsibilities

• Manage Front Office operations and ensure a customer-focused service.
• Oversee reservations and guest check-in/check-out procedures.
• Recruit and develop the Front Office team, driving engagement.

Skills

Customer service focus

Leadership

Team training and development

Communication skills

Flexibility

Job description

Overview

Company Description

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts atNovotelSydney Darling Squarewe are looking for aFront Office Managerto join our team.

Accoris the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We’re so muchmore than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Job Description

• Management of the hotel Front Office operations to achieve a reputation as a market leader in individualized customer focused services.
• Full utilization of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Effective supervision of all reservations, guests’ arrivals and departures ensuring that room allocations and check in/ check out procedures followed and guests and quality focused.
• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement
• Develop and implement strategies to minimise team member turnover.

Qualifications

• Relevant experience in similar role for over 18 months with a proven success record and in busy environments.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holiday.

What’s in it for you?

• Full time role $86,900- $87,100per year
• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you\'re welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.