Front Office Manager

Hurley Hotel Group; City of Port Lincoln; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

On-site staff parking

Meal provided per shift

Free coffee and soft drinks

Résumé du poste

Port Lincoln Hotel, part of the Hurley Hotel Group, is seeking a Front Office Manager to lead the Reservations and Front Office teams and drive guest satisfaction.

This is a full-time, salaried role with daytime hours and some evenings, five days a week, including weekends/holidays as required. You will oversee front desk operations, rostering, and revenue opportunities while collaborating with other hotel departments to ensure an exceptional guest journey.

Qualifications

• Proven experience in a management role within a hotel or accommodation business is essential.
• Demonstrated leadership skills and the ability to motivate and develop a team.
• Excellent communication, interpersonal and problem-solving skills.
• The ability to thrive under pressure while maintaining high level service standards.
• A sound understanding of hotel operations, occupancy and revenue management.

Responsabilités

• Oversee day-to-day operations of the front office, ensuring a seamless guest journey from reservation through to departure.
• Lead, support and develop the front office team while maintaining high standards of service, efficiency and professionalism.
• Oversee reception and night audit operations, guest check-ins and check-outs, reservations and guest enquiries.
• Assist in recruitment, onboarding, and training of new team members.
• Develop team rosters and manage staffing requirements to meet operational needs.
• Build and maintain strong relationships with existing clients and seek leads for new business opportunities.
• Manage guest feedback and resolve complaints promptly and professionally.
• Collaborate with other hotel departments; oversee group bookings and revenue-related reservations.

Connaissances

Leadership

Communication

Organisational skills

Problem-solving

Outils

RMS

Description du poste

Competitive starting salary, annual salary review

Waterfront location in the heart of Port Lincoln, close to local shops, cafés and coastal attractions.

One meal provided per rostered shift

Free on site staff parking

Free coffee and soft drink while at work

A rare opportunity at one of the Eyre Peninsula’s premier hospitality venues.

Are you a passionate hospitality professional ready for an exciting new challenge? The Port Lincoln Hotel is offering a fantastic opportunity to join our team as Front Office Manager

We’re looking for an enthusiastic and driven leader who is passionate about delivering exceptional customer service, developing a strong team culture and ensuring every guest enjoys a seamless and memorable stay. This is a highly visible, hands on role, overseeing the Reservations Manager and Front Office team, while working collaboratively with other hotel departments. You’ll play an integral role in the overall success of the hotel.

This is a full-time, salaried position working five days per week, primarily daytime hours with occasional evenings. Flexibility for weekends and public holidays is required.

Tasks and Responsibilities:

Reporting to the hotel manager, you will oversee the day-to-day operations of the front office, ensuring a seamless guest journey from reservation through to departure. You will lead, support and develop the front office team while maintaining high standards of service, efficiency and professionalism.

Oversee reception and night audit operations, guest check-ins and check-outs, reservations and guest enquiries.

Assist in the recruitment, onboarding, and training of new team members

Develop team rosters and manage staffing requirements to meet operational needs

Build and maintain strong relationships with existing clients

Actively seek leads for new business opportunities

Manage guest feedback and resolve complaints promptly and professionally.

Oversee daily front office operations, including guest check-ins/outs, phone enquiries, and reservations for accommodation, events, and restaurant bookings

Coordinate and manage group bookings

Maximise revenue by ensuring the accuracy and completeness of reservations, including billing, deposits, special requests, and guest records

Collaborate effectively with other hotel departments

To be successful in this role:

Proven experience in a management role within a hotel or accommodation business is essential.

Demonstrated leadership skills and the ability to motivate and develop a team.

Exceptional organisational skills and the ability to prioritise

Excellent communication, interpersonal and problem-solving skills.

The ability to thrive under pressure while maintaining high level service standards.

Confidence with hotel property management systems, in particular RMS, reservations, groups and front office procedures.

A sound understanding of hotel operations, occupancy and revenue management.

About the Company:

The Port Lincoln Hotel is a leader in hospitality and tourism on the Eyre Peninsula, welcoming visitors from all around the world. Proudly part of the Hurley Hotel Group, this is your opportunity to work for a dynamic family run business in a bustling regional location. The hotel features 111 rooms and suites with 24 hour reception, multiple dining facilities, a dedicated function floor, gaming lounge, bottle shop and bars.

As a key hospitality destination in the region, the Port Lincoln Hotel offers a dynamic and rewarding environment to work in, with plenty of variety, a strong connection to the local community and the opportunity to be part of a team delivering memorable guest experiences.