Front Office Manager

Minor International; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading hospitality provider in Melbourne is seeking an experienced Front Office Manager to lead their team at a prime location. Responsibilities include overseeing daily operations, training staff, and ensuring guest satisfaction. The ideal candidate will have prior experience in a supervisory role, strong leadership skills, and a passion for customer service. This role offers various growth opportunities and a rewarding benefits package.

Benefits

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Qualifications

• Previous experience in a supervisory or management role within front office or hospitality.
• Confidence in using property management systems.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead, motivate, and train the front office team to deliver outstanding service.
• Oversee daily operations including check-ins and check-outs.
• Drive guest satisfaction and resolve escalated issues.

Skills

Leadership

Communication

Organisational skills

Customer service

Attention to detail

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We are looking for an experienced and motivated Front Office Manager to lead the team at Oaks Melbourne on St Kilda Road. Overlooking one of Melbourne’s most iconic boulevards, this property is a favourite for both business and leisure travellers, and we’re seeking a strong leader to ensure every guest has a seamless and memorable stay.

About the role:

• Lead, motivate, and train the front office team to deliver outstanding service.
• Oversee daily operations including check-ins, check-outs, and reservations.
• Manage rostering, performance, and team development.
• Drive guest satisfaction and resolve escalated issues with professionalism.
• Ensure compliance with company standards, policies, and procedures.
• Work closely with other hotel departments to achieve operational excellence.

Qualifications

• Previous experience in a supervisory or management role within front office or hospitality.
• Strong leadership, communication, and organisational skills.
• A passion for customer service and creating memorable guest experiences.
• Confidence in using property management systems and a strong eye for detail.
• The ability to thrive in a fast-paced environment and lead by example.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks:International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.