Front Office Manager

Lancemore Hotel Group; Cairns Regional; On-site; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Potential sponsorship

Job summary

The Lancemore Hotel Group invites an experienced Front Office Manager to lead the Front Office operation at Alamanda Palm Cove Hotel. You will drive guest experiences across arrivals, stays and departures with a hands-on leadership style.

Reporting to the General Manager, you will coach and develop the Front Office team, manage rosters and resolve guest issues while ensuring seamless communication with Housekeeping and other departments. Sponsorship may be considered for eligible candidates.

Qualifications

• Experience leading Front Office teams in luxury hotel environments.
• Proven ability to deliver exceptional guest service.
• Strong communication and problem-solving skills.
• Familiarity with hotel PMS and related systems.
• Comfortable managing rosters and daily operations.

Responsibilities

• Lead and support the Front Office team to deliver exceptional guest experiences
• Oversee daily Front Office operations including arrivals, departures, reservations and guest enquiries
• Coach, develop and motivate team members to achieve high service standards
• Manage rosters, staffing requirements and day-to-day operational priorities
• Handle guest feedback, complaints and service recovery professionally and effectively
• Ensure smooth communication and collaboration across Front Office, Housekeeping and other operational departments
• Maintain strong knowledge of room rates, packages, hotel services and local experiences
• Monitor operational standards and identify opportunities to improve the guest journey
• Support recruitment, onboarding, training and performance development of Front Office team members
• Ensure hotel procedures, systems and service standards are consistently followed
• Support the General Manager with operational priorities and broader hotel initiatives as required

Skills

Front Office leadership

Guest service excellence

Communication skills

PMS knowledge

RMS & Trust systems familiarity

Tools

PMS systems

RMS

Trust systems

Job description

• Advance Your Leadership Career in Luxury Hospitality
• Work with a great team in an exceptionally beautiful location
• Full-time role | Potential sponsorship opportunity

We have an exciting opportunity for an experienced and service-focused Front Office Manager to lead the Front Office operation at our stunning Alamanda Palm Cove Hotel.

Reporting to the General Manager, you will lead the Front Office team and take ownership of delivering exceptional guest experiences across every stage of the guest journey. This is a hands-on leadership role suited to someone who enjoys developing people, improving service standards and creating memorable experiences for our guests.

ABOUT THE ROLE

• Lead and support the Front Office team to deliver exceptional guest experiences
• Oversee daily Front Office operations including arrivals, departures, reservations and guest enquiries
• Coach, develop and motivate team members to achieve high service standards
• Manage rosters, staffing requirements and day-to-day operational priorities
• Handle guest feedback, complaints and service recovery professionally and effectively
• Ensure smooth communication and collaboration across Front Office, Housekeeping and other operational departments
• Maintain strong knowledge of room rates, packages, hotel services and local experiences
• Monitor operational standards and identify opportunities to improve the guest journey
• Support recruitment, onboarding, training and performance development of Front Office team members
• Ensure hotel procedures, systems and service standards are consistently followed
• Support the General Manager with operational priorities and broader hotel initiatives as required

ABOUT YOU

• Previous experience in a Front Office Manager, Assistant Front Office Manager or similar hotel leadership role
• Strong leadership skills with a genuine passion for developing people
• Demonstrated experience delivering exceptional guest service
• Excellent communication, organisation and problem-solving skills
• Confident handling guest concerns and service recovery
• Strong understanding of hotel Front Office operations and PMS systems
• Experience with RMS and Trust systems would be advantageous
• Ability to manage competing priorities in a fast-paced hospitality environment
• Commercial awareness and a strong focus on operational performance
• A warm, professional and hands-on leadership style
• Flexibility to work across the operational needs of the hotel
• Current Australian working rights, or eligibility for employer sponsorship where appropriate

POTENTIAL SPONSORSHIP

Employer sponsorship may be considered for a suitably qualified and experienced candidate, subject to eligibility and business requirements.

ABOUT US

Ranked among Australia’s leading hotels, Alamanda Palm Cove offers a unique luxury beachfront experience with spacious suites, the LM Spa, Nu Nu Restaurant, beautiful wedding facilities and tropical gardens, all set in an exceptional location overlooking the Coral Sea.

Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle hotel group.

• Our hotels offer boutique accommodation, conferences and meetings, weddings and events, wellness experiences and critically acclaimed restaurants
• We are proudly family owned and combine the scale of an established hotel group with the heart of a family company
• We believe in developing our people, creating career opportunities and empowering our teams to deliver outstanding guest experiences

OUR VALUES

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth