Front Office Leader – Guest Experience & Team Coach (Live-In)

Mercure; Queensland; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

On-site housing

Utilities included

Job summary

Mercure in Queensland is seeking a Front Office Manager to lead a guest-focused front desk team, delivering exceptional stays across Australia's stunning locations. The role entails managing guest services, administration, and ensuring the department runs smoothly in the GM's absence, with a view to career growth within Mandala Hotels and Resorts.

The successful candidate will mentor staff, work flexible seven-day rosters including nights and weekends, and drive service excellence in a live

Responsibilities

• Lead the Front Office Team by example to deliver an incomparable service experience.
• Drive ALL Accor Live Limitless benefits & memberships.
• Deliver guest service initiatives throughout a diverse Front Office Team.
• Empower the team to always go the extra mile for our guests.
• Coach and mentor Guest Service Agents to grow their career, while capitalizing on networking and learning opportunities for your own career growth and development.
• Be responsible for all front office administration and communication.
• Assume control and leadership of the team in the GM's absence.

Job description

Mercure in Queensland is seeking a Front Office Manager to lead a guest-focused front desk team, delivering exceptional stays across Australia's stunning locations. The role entails managing guest services, administration, and ensuring the department runs smoothly in the GM's absence, with a view to career growth within Mandala Hotels and Resorts.

The successful candidate will mentor staff, work flexible seven-day rosters including nights and weekends, and drive service excellence in a live