Front Office Guest Service Agent

Hotel Indigo; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

A boutique hotel in Melbourne is looking for a Guest Service Agent to provide exceptional customer experiences. You will manage guest check-ins and start interactions with warmth. The ideal candidate enjoys solving problems and has previous service experience. Join a vibrant team committed to hospitality excellence.

Benefits

Opportunities for growth within the hotel network

Supportive team environment

Heart of Melbourne location

Qualifications

• Previous hotel or customer service experience preferred.
• Great communication skills and a passion for hospitality.
• High attention to detail and flair for problem-solving.

Responsibilities

• Deliver exceptional customer service with every guest interaction.
• Manage check-ins, check-outs, and payments using hotel systems.
• Upsell hotel services such as room upgrades and late check-outs.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Problem-solving

Tools

Infor PMS

Job description

At Hotel Indigo Melbourne on Flinders, we don’t just check guests in and out, we welcome them into the story of our neighbourhood. We’re currently looking for a Guest Service Agent who’s passionate, energetic, and ready to deliver unforgettable guest experiences.

About the Role:
As a Guest Service Agent, you’ll be the face of our hotel. You’ll greet guests with genuine warmth, assist with check-ins and check-outs, and ensure every moment of their stay feels seamless and personal. From recommending local spots to going the extra mile on guest requests, your enthusiasm and attention to detail will help create lasting impressions.

What You’ll Be Doing:

• Delivering exceptional customer service with every guest interaction
• Managing check-ins, check-outs, and payments using hotel systems (Infor PMS experience is a plus)
• Upselling hotel services such as room upgrades and late check-outs
• Responding to guest needs promptly and professionally
• Maintaining front desk presentation and cleanliness
• Working closely with all departments to ensure a smooth guest experience
• Keeping up with local happenings to offer tailored recommendations
• Attending regular training sessions and team briefings

What We’re Looking For:

• Previous hotel or customer service experience preferred
• A friendly, confident, and organised team player
• Someone with great communication skills and a passion for hospitality
• High attention to detail and a flair for problem-solving
• A genuine interest in creating memorable guest experiences

Why You’ll Love Us:

• Be part of a vibrant, boutique hotel brand with a creative and supportive team
• Opportunities for growth within the IHG Hotels & Resorts network
• Work in the heart of Melbourne, just steps away from the city’s most exciting offerings

Ready to Join the Team?
If you’re passionate about people and love bringing positive energy to every shift, we’d love to hear from you. Apply now and bring your unique self to Hotel Indigo Melbourne on Flinders.