Front Office Assistant Manager

Voyages Tourism Australia; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

Delicious on-shift meals

Relocation assistance up to $700

Staff pool

Gym

Residents Club

Unique experiences in unforgettable地点

Job summary

Ayers Rock Resort is seeking a Front Office Assistant Manager to lead the front desk team onsite at Yulara, NT. The role requires experience as an Assistant Manager or Supervisor in a 4/5 star environment and focuses on maintaining the highest level of guest satisfaction across reception and front office operations.

You will supervise the front office team, ensure service standards, and collaborate with concierge and housekeeping to deliver seamless guest experiences.

Qualifications

• Minimum experience as Assistant Manager or Supervisor in a 4/5 star environment.
• Oversee training, development and performance management of front office staff.
• Ensure high levels of guest satisfaction through effective front desk and concierge collaboration.

Responsibilities

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager
• Maintain open communication between front desk, concierge and housekeeping to provide high level customer service

Skills

Front Office Operations

Team Supervision

Guest Service

Opera Cloud

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Assistant Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a Front Office professional with previous experience as an Assistant Manager or Supervisor in a 4/5 star environment to manage our Front Office Team. This role will see you ensure the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions.

Key Duties

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager
• Maintain an open line of communication between the front desk, concierge and the housekeeping teams at all times to provide high level of customer service

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Assistant Manager here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Benefits

• discounted accommodation
• competitive pay
• resort discounts
• delicious on-shift meals
• relocation assistance payment up to $700
• staff pool
• gym
• Residents Club
• free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations

We're Committed to Your Growth

• incentive and bonus program, accessible after a year of service
• rental discounts
• $700 vacation bonus
• resort vouchers for your work anniversary
• variety of development opportunities
• recognition of high-achieving team members through attendance and performance incentives

A National Criminal History Check is a mandatory step in the recruitment process.