Front Office Assistant Manager

Voyages Tourism Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

On-shift meals

Relocation assistance up to $700

Staff pool access

Gym access

Residents Club

Job summary

Ayers Rock Resort is recruiting a Front Office Assistant Manager to lead our front desk team onsite at Yulara, NT. The role focuses on maintaining exceptional guest service, supervising day-to-day front office operations, and setting standards in a four- to five-star environment.

The ideal candidate will have prior Assistant Manager or Supervisor experience, strong people skills, and the ability to mentor staff while delivering memorable guest experiences.

Qualifications

• Experience as Assistant Manager or Supervisor in a 4/5 star environment.
• Proven ability to lead a Front Office team and maintain high guest satisfaction.
• Strong communication and interpersonal skills for daily operations.

Responsibilities

• Oversee training, development and performance of Front Office team in consultation with Front Office Manager.
• Develop and implement departmental policies, procedures, and standards for front desk operations.
• Maintain open communication between front desk, concierge and housekeeping to ensure high customer service levels.

Skills

Front Office Management

Guest Service

Staff Training

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team!

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Assistant Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a Front Office professional with previous experience as an Assistant Manager or Supervisor in a 4/5 star environment to manage our Front Office Team. This role will see you ensure the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions

Key Duties

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager
• Maintain an open line of communication between the front desk, concierge and the housekeeping teams at all times to provide high level of customer service

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Assistant Manager here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.