Front Of House Theatre Manager

Sydney Opera House; Sydney; On-site; AUD 130,000 - 160,000; Full time

Benefits offered by this job

10% off onsite food and beverage

Salary packaging options

Professional development programs

Staff engagement initiatives

Fitness Passport and wellbeing

Job summary

The Sydney Opera House is seeking a Theatre/FoH leader to oversee daily front of house operations, coaching attendants and building strong relations with artists, presenters and staff. You will ensure welcoming, accessible venues and top-tier customer service.

Ideal candidates have experience in performing arts or hospitality, exceptional communication, and the ability to lead by example in a dynamic, inclusive environment. Applicants must be flexible for evenings, weekends and events.

Qualifications

• Experience coordinating and supporting teams in a performing arts, theatre, venue, hospitality or customer-facing environment.
• Demonstrated commitment to delivering exceptional customer service, with strong communication, interpersonal and conflict resolution skills.
• Strong organisational skills with the ability to prioritise, coordinate operations and maintain high standards of presentation and attention to detail.
• Experience providing coaching, feedback and performance support to team members in a collaborative and inclusive environment.
• Confident using Microsoft Office applications and working independently with initiative and a proactive approach.

Responsibilities

• Oversee daily front of house operations and support and develop Front of House Attendants through coaching and performance feedback.
• Build positive relationships with artists, presenters, stage management and colleagues.
• Ensure venues are welcoming, accessible, safe and presented to the highest standard while delivering outstanding customer service.

Skills

Team coordination

Customer service

Communication

Organisational skills

Coaching

MS Office

Physical fitness

Tools

MS Office

Job description

Job Status: Casual OR Talent Pool for future full time ongoing, flex time or temporary opportunities.

Salary: Base wage of $47.04 per hour, 23.3% casual loading, 21.25% scaled penalty plus 12% Superannuation Contributions

Applications Close:Sunday 18th October 2026 at 11:55pm

Role Enquires: ***********@sydneyoperahouse.com

Online Application Support: Frequently Asked Questions

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2028, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care):

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future-ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

Create exceptional experiences for visitors at one of the world’s most iconic venues. In this role, you’ll oversee daily front of house operations, support and develop Front of House Attendants through coaching and performance feedback, and build positive relationships with artists, presenters, stage management and colleagues. You’ll help ensure our venues are welcoming, accessible, safe and presented to the highest standard, while delivering outstanding customer service and representing the Sydney Opera House with professionalism, respect and inclusion.

Please note:

Theatre Managers work inside and outside our venues in low light conditions with loud music and theatrical haze. Standing for long periods and walking up and down many steps are the norm in a typical shift. Our teams wear earpieces to receive audio updates and information throughout the shift via radio.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

Key Responsibilities/skills:

• Experience coordinating and supporting teams in a performing arts, theatre, venue, hospitality or customer-facing environment.
• Demonstrated commitment to delivering exceptional customer service, with strong communication, interpersonal and conflict resolution skills.
• Strong organisational skills with the ability to prioritise, coordinate operations and maintain high standards of presentation and attention to detail.
• Experience providing coaching, feedback and performance support to team members in a collaborative and inclusive environment.
• Confident using Microsoft Office applications and working independently with initiative and a proactive approach.
• Ability to meet the physical requirements of the role, hold a valid Working with Children Check, and work flexible hours including evenings, weekends, public holidays and outdoor events as required.

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
• Access to salary packaging and discounted health insurance.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 STAR Green Performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more!

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us at ***********@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.

Applications will not be accepted from recruitment agencies.