Front of House / Reception

BOQ; Australia; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible working arrangements

Discounted financial products

Paid parental leave

Job summary

BOQ Group is seeking a Front of House / Reception professional to be the welcoming heart of our Sydney and Brisbane offices. This fixed-term role focuses on delivering warm, professional service from arrival to departure.

You will coordinate guest arrivals, manage meeting room bookings, support events and VIP visits, oversee visitor registrations and help maintain an efficient front-of-house operation across sites.

Qualifications

• Experience delivering customer-focused service in hospitality or workplace environments.
• Strong communication and interpersonal skills with a friendly, professional demeanour.
• Ability to manage multiple tasks with attention to detail and a calm, organised approach.

Responsibilities

• Coordinate guest arrivals and registrations; manage meeting room bookings.
• Support events and VIP visits; assist with enquiries and deliveries.
• Maintain a welcoming front-of-house environment and professional reception across sites.

Skills

Customer service

Communication

Hospitality

Administrative systems

Tools

MS Office

Meeting bookings software

Job description

About the role

As our Front of House / Reception, you'll be at the heart of creating memorable experiences for visitors, customers, partners and employees in stunning Sydney. You'll be the first point of contact in our Brisbane office, ensuring every interaction is warm, professional and seamless from arrival through to departure. Your ability to anticipate needs, solve problems and make people feel genuinely welcome will help set the tone for every visit. You’ll coordinate guest arrivals, manage meeting room bookings, support events and VIP visits, oversee visitor registrations, and help maintain a workplace environment that reflects the professionalism and hospitality BOQ Group is known for. You'll also play an important role behind the scenes, managing enquiries, coordinating deliveries and ensuring our front‑of‑house operations run smoothly and efficiently. This 12 Month Fixed Term role is a role for someone who thrives on variety, enjoys being around people and takes pride in delivering exceptional service. Every day will be different, and you'll have the opportunity to build strong relationships across the business while making a visible impact on the experience of our guests and team members.

About you

You're someone who naturally enjoys helping others and creating positive experiences. You have a warm, approachable style and take pride in delivering outstanding customer service. Whether you're greeting visitors, supporting a meeting, managing competing priorities or responding to enquiries, you remain calm, organised and professional. You bring strong communication skills, excellent attention to detail and the ability to juggle multiple tasks while maintaining a high standard of service. You're comfortable working independently but also enjoy being part of a collaborative team where everyone supports each other to achieve great outcomes. Experience in hospitality, concierge services, customer service, front‑of‑house operations or workplace experience environments will set you up for success in this role. You'll also be confident using technology and administrative systems and enjoy finding ways to make processes more efficient and effective. Most importantly, you'll be someone who genuinely cares about people and is willing to get in and get things done, with the customer always in mind!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take‑home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

Inclusion & equality

BOQ Group embraces an inclusive culture where we all belong.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

We are committed to creating a workplace where everyone feels valued and supported.

We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‑Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.