Fraud Control Officer - Hybrid Work & Growth Path

Teachers Mutual Bank; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working arrangements

One-stage interview process

Career development

Job summary

Teachers Mutual Bank is seeking a Fraud Control Officer to protect members from fraud, scams and financial crime and to support them through challenging events. You’ll work within a collaborative fraud team with exposure across investigations, disputes, scam management, prevention and recovery.

You’ll gain breadth across fraud streams and develop into a versatile fraud professional. The role offers hybrid and flexible arrangements after training and a streamlined one-stage interview process.

Qualifications

• Minimum 12 months’ fraud experience.
• Experience within banking, mutual banking or financial services.
• Previous phone-based customer service experience in a fraud, disputes or investigations environment.
• Ability to manage competing priorities in a high-volume environment.
• Strong written and verbal communication skills.
• Flexibility to work rostered hours, including occasional Saturday shifts.
• Commitment to delivering exceptional member outcomes.

Responsibilities

• Manage inbound fraud-related enquiries and support members experiencing fraud or scam events.
• Investigate fraud, scam, dispute and application fraud matters.
• Conduct fraud detection, monitoring and prevention activities.
• Process fraud, dispute and recovery cases with a high level of accuracy and attention to detail.
• Collaborate across multiple fraud functions and support broader team initiatives.
• Identify emerging fraud trends and escalation risks appropriately.
• Maintain records, reports and administration associated with investigations.
• Build trusted relationships across internal teams and external stakeholders.

Skills

Fraud experience

Banking sector experience

Customer service

Investigation mindset

Tools

Ultracs core banking

Excel

Word

Job description

Teachers Mutual Bank is seeking a Fraud Control Officer to protect members from fraud, scams and financial crime and to support them through challenging events. You’ll work within a collaborative fraud team with exposure across investigations, disputes, scam management, prevention and recovery.

You’ll gain breadth across fraud streams and develop into a versatile fraud professional. The role offers hybrid and flexible arrangements after training and a streamlined one-stage interview process.