Fraud Analyst: Protect Customers & Funds
Bank Australia
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Benefits offered by this job
Job summary
Bank Australia is seeking a permanent, full-time Fraud Analyst to join the Customer Protection Team in safeguarding customers from fraud across card, internet banking, identity takeover, and other payment channels. You will monitor alerts, investigate simpler cases, and coordinate with law enforcement when required.
The role is based in our Sydney Office (Mascot, soon relocating to the CBD), with flexible working options, a competitive salary, 14% super, and a range of wellbeing and study
Qualifications
- Experience in and passion for fraud investigation and prevention.
- Banking sector exposure or relevant financial services background.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a focus on accuracy.
- Analytical mindset with the ability to prioritise multiple tasks.
Responsibilities
- Monitor fraud detection alerts and reports to detect fraud and prevent losses.
- Investigate and resolve simple fraudulent cases, including fund recovery where appropriate.
- Maintain timely case updates and communicate with customers on case status.
- Collaborate with third-party suppliers supporting detection and prevention activities.
- Liaise with law enforcement and other financial institutions as needed.
- Educate customers who have experienced fraud or scams and contribute to training.
Skills
Job description
Bank Australia is seeking a permanent, full-time Fraud Analyst to join the Customer Protection Team in safeguarding customers from fraud across card, internet banking, identity takeover, and other payment channels. You will monitor alerts, investigate simpler cases, and coordinate with law enforcement when required.
The role is based in our Sydney Office (Mascot, soon relocating to the CBD), with flexible working options, a competitive salary, 14% super, and a range of wellbeing and study
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