Fragrance Experts | Elizabeth Street Flagship

David Jones Ltd.; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Generous employee discounts

Training & development

Sustainable practices

Job summary

David Jones Ltd. is seeking a world-class Fragrance Expert to guide customers through a curated luxury beauty experience in our Sydney stores. You will blend scent knowledge with storytelling to match clients with their perfect fragrance and build lasting relationships.

The role requires an acute sense of smell, exceptional service mindset, and flexibility to work retail hours including late nights and weekends, in a premium retail environment.

Qualifications

• Fragrance knowledge and passion for luxury brands.
• Experience delivering exceptional customer service in a retail setting.
• Ability to translate scent profiles into compelling narratives.

Responsibilities

• Share your passion for fragrance with customers and provide expert recommendations.
• Build warm connections by listening to customers' personalities and preferences to match scents.
• Grow a base of return clientele through insightful customer interactions.

Skills

Fragrance knowledge

Customer service

Storytelling

Active listening

Retail experience

Job description

The ROLE

As one of Australia’s most iconic retailers we have a rich history of being a curator of world-class brands. Our people are driven by the passion and desire to inspire our customers with seamless service and experiences Like No Other. We empower our people to take risks, grow as a community and ensure we leave a future legacy. With many different career pathways in our business, David Jones is the destinationfor you to thrive.

David Jones is the home of Luxury Beauty, with an offering of the best international Luxury Beauty brands. We are looking for world-class Fragrance Experts, with fragrance experience, who are passionate about bringing these brands to life for our customers. In this role you will act as an olfactory guide, blending scent chemistry with storytelling to match customers with their perfect fragrance.

What YOUR DAY LOOKS LIKE

• Share your passion for fragrance with our customers, inspiring them with your in depth knowledge and recommendations.
• Build warm connections with our customers, actively listening to understand their personality, lifestyle and preferences to match them with the perfect scent.
• Build an ever-growing base of return clientele through genuine and insightful interactions.

What YOU’LL NEED TO THRIVE

• Anacute sense of smell and the ability to detect distinct notes, accords, and olfactory families.
• The ability to translate abstract scent profiles and "notes" into compelling, relatable narratives that resonate with customers.
• Experience working within a customer-centric environment, ideally with fragrance.
• The ability to thrive in an environment where no two days are the same.
• Exceptional service mindset and adaptable communication skills.
• Flexibility to work retail hours which includes some late nights and weekends.
• Passion for David Jones and representing our brand, alongside our luxury fragrance brands.

Why WORK FOR US?

• A competitive remuneration package and incentive scheme.
• Generous employee discounts across David Jones.
• A supportive, flexible and engaging environment that will support personal/professional development.
• Be a member of a company committed to sustainable practices
• Ongoing training and development to pursue individual ambitions
• Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.
• We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.

About US

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.