Forward Deployed Engineer - Agentforce Operations (Regrillo)

612 SFDC Australia Pty. Ltd.; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a Forward Deployed Engineer focusing on Agentforce Operations to design, deploy, and optimize enterprise AI solutions inside customer environments. You will craft agent workflows, manage multi-agent communications, and build grounding systems for real-time data access.

Join a team that bridges AI agents with ERP and data platforms, embedding tools like MuleSoft and modern APIs into production code while delivering measurable business outcomes.

Qualifications

• 7+ years of professional experience.
• Hands-on AI & grounding with LLM orchestration and RAG pipelines.
• Experience with API design and modern agent protocols (MCP, tool calling).
• API-led connectivity using MuleSoft or custom middleware to bridge AI to ERP systems.
• Knowledge of data governance, master data systems, and integration patterns.
• Willingness to travel 25–30% for on-site deployments.

Responsibilities

• Design, build, and deploy complex agent-driven workflows and orchestration.
• Implement agent communication protocols and context sharing across agents.
• Develop enterprise grounding systems using RAG, vector indexes, and knowledge bases.
• Create and maintain APIs and integration pipelines to Salesforce Data Cloud and ERPs.
• Embed AI tooling into the development workflow and ship production code rapidly.
• Monitor telemetry, dashboards, and performance to ensure reliability.

Skills

AI & Grounding Expertise

Multi-Agent Systems

API Mastery

Process Orchestration

Data Modeling & Integration

Automation Platforms

Tools

MuleSoft

REST/GraphQL/webhooks

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Forward Deployed Engineer (FDE) focusing on Agentforce Operations (Regrello), you are a hands-on Technical Builder who designs, constructs, and deploys enterprise-grade agentic AI solutions directly inside customer environments. Agentforce Operations (formerly Regrello) converts manual, document-driven processes into agent-executed workflows across teams and systems. You will serve as the crucial link connecting advanced AI agents to the broader enterprise technology landscape. You will write production code, architect real-time data grounding systems, perform prompt engineering, manage multi-agent communication protocols, and deploy automated supply chain and back-office workflows into production from day one. You'll thrive here if you can understand and map a customer's process, model it as agentic workflows, and build the thing yourself.

What You'll Actually Be Building

• Workflow & Multi-Agent Orchestration: Build, configure, and optimize complex operational workflows using Agentforce Operations (Regrello), defining agent reasoning, tool-calling logic, and conditional execution loops.
• Agent Communication Protocols: Implement modern agent-to-agent communication standards and the Model Context Protocol (MCP) to govern context sharing, task hand-offs, and tool execution across specialized AI agents.
• Enterprise AI Grounding Systems: Architect, build, and maintain real-time data grounding infrastructure using RAG (Retrieval-Augmented Generation), vector databases, search indexes, and knowledge bases to supply agents with accurate enterprise context.
• Enterprise Integration & API Management: Develop and maintain custom APIs (REST, GraphQL, webhooks) and integration pipelines connecting AFO/Agentforce to Salesforce Data Cloud (Data 360), cloud warehouses (Snowflake, Databricks), and core ERPs (SAP, Oracle, NetSuite) via MuleSoft or custom middleware.
• AI-Assisted Engineering: Leverage modern AI tools (Cursor, Claude, Vibes) embedded directly into your daily developer workflow to move from architecture sketch to deployable code in days, not months.
• Telemetry & Observability: Model data, ship ETL/ELT pipelines, and build real-time agent performance dashboards to track execution health, fallback triggers, and business outcomes.
• Field-to-Product Feedback: Serve as the direct connective bridge between frontline customer deployments and core Salesforce product/engineering teams to feed edge cases and gaps back into platform feature roadmaps.

Required Qualifications

• 7+ years professional experience
• Hands‑on AI & Grounding Expertise: Deep experience with LLM orchestration, prompt tuning, and building RAG pipelines, vector search indexes, and knowledge base retrievers for enterprise data.
• Multi‑Agent Systems & API Mastery: Practical experience with API design (REST/SOAP/webhooks) and modern agent protocols (e.g., MCP, tool calling, or event‑driven messaging architectures).
• Expertise in process orchestration and API‑led connectivity using tools like MuleSoft or custom middleware to bridge AI agents with legacy ERP systems.
• Solid understanding of data modeling, schema design, and asynchronous message integration patterns.
• Familiarity with automation platforms (for example, Pega, UiPath, Automation Anywhere, ServiceNow, Appian, Microsoft Power Platform) and competing enterprise AI and agent platforms (Microsoft Copilot Studio, Google Vertex AI, AWS Bedrock, IBM watsonx, Palantir AIP, ServiceNow AI Agents).
• Experience with integrated enterprise applications (for example, Workday, Coupa, Jira, Slack, major warehouse or transportation management systems)
• Knowledge of data governance and master data systems (Informatica, Collibra, SAP MDG, Reltio) and operational execution platforms (Manhattan Associates, Blue Yonder, Kinaxis, Oracle transportation management).
• Willingness to travel 25-30% for on‑site deployment with key enterprise accounts.

Preferred Qualifications

• Specific domain expertise in Supply Chain, Manufacturing, or Logistics Execution.
• Experience within the Salesforce Ecosystem (Agentforce Specialist, Data Cloud, Apex, Flow, or Headless architectures).
• Hands‑on experience with cloud data platforms (Snowflake, Databricks, BigQuery).

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.