Forward Deployed Engineer

Sonata Software North America Inc.; Redmond; On-site; AUD 128,000 - 171,000; Full time

Job summary

Sonata Software is seeking a Forward Deployed Engineer (FDE) as part of its AI Business Transformation program. The role is based in Redmond, WA, onsite initially, with customer deployments across the USA after successful program completion.

You will engage in discovery workshops, process mapping, and AI-enabled transformations under mentorship to deliver measurable improvements. The program welcomes MBA graduates (Class of 2025 or 2026) with no prior professional work experience, strong

Qualifications

• MBA graduate with no required prior professional work experience.
• Demonstrated technology, process, or domain expertise through academic projects, capstones, internships, or research.
• Valid authorization to work in the United States.

Responsibilities

• Support customer transformation initiatives through AI-led process modernization and business transformation.
• Contribute to discovery workshops, business process mapping, and requirements gathering under technical supervision.
• Assist in design, testing, deployment, adoption, and change management activities.
• Analyze business processes to identify controls, bottlenecks, and opportunities for AI-driven improvements.
• Measure process effectiveness through cycle-time, quality, and error-rate analysis.
• Collaborate with customer stakeholders, project teams, and mentors to ensure successful solution implementation.

Skills

Analytical thinking

Communication skills

Problem-solving

Willingness to travel/relocate

Learning mindset

Education

MBA (Class of 2025/2026)

Tools

Microsoft

Salesforce

ERP

CRM

Job description

Title - Forward Deployed Engineer (FDE) – AI Business Transformation Associate

Location- Redmond, Washington, USA (Onsite Initially; Customer Deployment within USA upon successful completion of FDE Program)

Roles and Responsibilities

• Participate in Sonata's Forward Deployed Engineer (FDE) Program and complete all required training before customer deployment.
• Support customer transformation initiatives through AI-led process modernization and business transformation.
• Assist in discovery workshops, business process mapping, and requirements gathering under technical supervision.
• Contribute to solution design, testing, deployment, adoption, and change management activities.
• Analyze business processes, identify controls, hand-offs, bottlenecks, and opportunities for AI-driven improvements.
• Measure process effectiveness through cycle-time, quality, and error-rate analysis.
• Collaborate with customer stakeholders, project teams, and mentors to ensure successful solution implementation.
• Work closely with a USA-based mentor and customer teams to drive adoption of AI-enabled solutions.

Qualifications & Required Skills

• MBA graduate (Class of 2025 or 2026).
• No prior professional work experience required.
• Demonstrated technology, process, or domain expertise through academic projects, capstones, internships, or research.
• Valid authorization to work in the United States.
• Strong analytical, communication, and problem-solving skills.
• Willingness to work onsite in Redmond, Washington and travel/relocate within the USA for customer deployments.

Mandatory Skills

Domain Knowledge (Academic Project Experience in One or More Areas)

• Supply Chain
• Back-Office Finance
• CRM Delivery
• Retail & Manufacturing (Logistics, Distribution, Specialty Retail)

Business Process Skills

• Business process mapping and documentation
• Understanding of controls, workflows, and hand-offs
• Process improvement and optimization
• AI-led process reimagination
• Cycle-time and error analysis
• Demonstrated hands-on AI usage through projects, certifications, or personal initiatives
• Familiarity with Generative AI, AI productivity tools, or automation platforms
• Strong technology aptitude and learning mindset

Good to Have Skills

• AI, Data Analytics, Business Transformation, or Process Improvement certifications
• Experience with Microsoft, Salesforce, ERP, CRM, Supply Chain, Finance, or Healthcare-related academic projects
• Self-driven learning demonstrated through certifications, hackathons, AI portfolios, or personal builds
• Customer-centric problem-solving approach
• Ability to learn quickly, accept feedback, and work effectively in cross-functional teams

ABOUT SONATA SOFTWARE

Sonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation™ framework and Harmoni.AI platform, Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata has more than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico, Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS, Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growth. For more information, please visit www.sonata-software.com

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.