Forward Deployed Designer

Investor Hub; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

InvestorHub is seeking a hands-on Front-end Designer to shape client hubs and templates for ASX-listed companies. You will work closely with customer success and sales, translating onboarding briefs into polished, launch-ready hubs, branded emails and demos.

Role focuses on maintaining branding consistency, responding to feedback, and facilitating design requests. Training on the platform and client list will be provided, with a two-to-three week handover from the designer.

Qualifications

• Familiarity with AI tools and ability to prompt precisely; Claude is a bonus.
• Demonstrated confident design judgement on layout, type and colour.
• Experience designing within an established brand guide.
• Strong stakeholder management across CS, sales and clients.
• Solid organizational planning and workload management.
• Able to learn a complex platform quickly.
• Nice to have: video/content production skills.

Responsibilities

• Prepare new clients' hubs for onboarding, including a home page, branded email templates and setup admin.
• Implement hub review feedback and launch-ready hubs.
• Handle change requests from CS, sales and clients, from minor edits to big rebrands.
• Polish demo hubs for the sales team with effective home pages.
• Support general design requests across the business when capacity allows.

Skills

AI tools familiarity

Design judgement

Brand guidelines

Stakeholder management

Organizational habits

Learning new software

Video/content production (nice to have

Tools

Claude

Job description

InvestorHub helps listed companies own their investor relationships. Our platform gives ASX-listed companies the sales and marketing tools to engage investors directly, including announcements, engagement analytics, registry insight and investor communications, so they can grow and defend their register without depending on intermediaries.

About InvestorHub

InvestorHub helps listed companies own their investor relationships. Our platform gives ASX-listed companies the sales and marketing tools to engage investors directly, including announcements, engagement analytics, registry insight and investor communications, so they can grow and defend their register without depending on intermediaries.

What you'll do at InvestorHub

You'll be responsible for the work our clients actually see. Every investor hub, email template and demo build that goes out over this period comes through you.

We're covering our Forward Deployed Designer while he's on parental leave from early October to mid-December. This is business-as-usual client work with live deadlines, and the brief is well defined: you're keeping a busy pipeline moving to a high standard, not redesigning the system underneath it.

• prepare new clients' hubs for their onboarding kick-off, including a home page that makes a strong first impression, branded email templates and the setup admin,
• implement hub review feedback once the client provides it, and take hubs through to launch-ready,
• handle change requests from customer success, sales and clients, from minor edits through to the larger rebrands and layout uplifts that sit beyond what CS can do themselves,
• polish demo hubs for the sales team, where a well-considered home page is usually enough to make the point, and
• support general design requests across the business when there's capacity beyond the day-to-day.

You'll sit close to our customer success and sales teams, and report to our Head of Customer Success. Much of the role is anticipating what's needed rather than waiting to be briefed: you'll draw the context you need from onboarding conversations and client documents, and manage expectations with CSMs, AEs and clients directly.

The contract opens with a two to three week handover from our designer, so you'll be trained on the platform and familiar with the client list before he goes.

Roles & Responsibilities

• prepare new clients' hubs for their onboarding kick-off, including a home page that makes a strong first impression, branded email templates and the setup admin,
• implement hub review feedback once the client provides it, and take hubs through to launch-ready,
• handle change requests from customer success, sales and clients, from minor edits through to the larger rebrands and layout uplifts that sit beyond what CS can do themselves,
• polish demo hubs for the sales team, where a well-considered home page is usually enough to make the point, and
• support general design requests across the business when there's capacity beyond the day-to-day.

You'll sit close to our customer success and sales teams, and report to our Head of Customer Success. Much of the role is anticipating what's needed rather than waiting to be briefed: you'll draw the context you need from onboarding conversations and client documents, and manage expectations with CSMs, AEs and clients directly.

The contract opens with a two to three week handover from our designer, so you'll be trained on the platform and familiar with the client list before he goes.

What's out of scope

This is live cover, so the brief is deliberately contained. The contract doesn't include setting or owning design direction, proactive hub uplifts, or logo creation and brand guideline development. Video and photo editing is a bonus if you have it, but it isn't expected.

What you'll bring to the role

• Familiarity with AI tools, or a genuine willingness to learn them. You should be able to write a prompt precise enough to get the output you had in mind. Experience with Claude is a bonus.
• Confident design judgement. You can make decisions about layout, hierarchy, type and colour without needing a brief for each one, explain the thinking behind them, and recognise when something isn't working yet.
• Experience designing within an established brand guide.
• Confident stakeholder management across the customer success squad, the wider business and external clients, both in writing and in person.
• Sound organisational habits, meaning you can plan your day, week and cycle, keep track of your workload, and raise risks early.
• The ability to pick up complex software quickly. Ours is a deep platform, and you'll be building in it from early on.
• Nice to have: a background in web, UI or communication design, and any video or content production skills

We'll train you on the rest of our platform internally.

Our Values

• Heart and horsepower. We care about the client's outcome, and we bring real effort to it. Both, always.
• Play fair. With clients, with each other, with the market. We win on merit and tell the truth in hard rooms.
• Curious, not judgemental. Wrong answers are data. We ask why before we ask who, and we learn through trying.

We’re founded by two passionate leaders with deep experience in product, technology, and financial markets, and are a team of enthusiastic and hard-working individuals from all walks of life. We are a proudly multicultural team, with members from 12 countries (and counting) and take pride in our proactive approach to diversity and inclusion and employee experience.