Food Service Monitor

Department of Health, Tasmania; Launceston; On-site; AUD 69,000 - 74,000; Full time

Job summary

Department of Health, Tasmania, is seeking a permanent full-time Clerk/Administrative Officer for the LGH Charles Street, Launceston, responsible for delivering high-standard clerical and administrative support within the Food Services Department. Shift work with early starts and weekends is part of the role.

You will manage menus, coordinate with dietetic and nursing staff, and ensure accurate information management and adherence to policies while maintaining confidentiality.

Qualifications

• Well-developed interpersonal communication skills and the ability to relate well with patients, relatives and staff at all levels, ability to cooperate with other personnel within the department and work successfully in a team environment, this includes effectively resolving problems that may arise in the daily performance of duties.
• Well-developed clerical skills including telephone, numeracy and literacy skills and basic computer knowledge.
• Knowledge of the range of menus provided and basic restrictions associated with dietary requirements of meals and modified diets, together with the ability to understand and apply written individual dietary instructions and access appropriate diet resources.

Responsibilities

• Provide and maintain a high standard of customer focused clerical and administrative services within the Food Services Department, while maintaining confidentiality and working in accordance with all policies, procedures and guidelines.
• Ensure all information management systems are maintained and processes conducted in accordance with the relevant guidelines and protocol of the Department.
• Organisation of patient menus ensuring they correspond to the patient’s diet requirements.
• Liaise closely with Dieticians, Speech Pathologists, Food Service staff, Nursing staff and patients in matters concerning the provision of meals and variations to the patient diet list.
• Cross check menus against computerised diet reports to ensure patients receive meals appropriate to their requirements.
• Actively participate in and contribute to the organisation’s Quality & Safety and Work Health & Safety processes, including in the development and implementation of safety systems, improvement initiatives, safeguarding practices for vulnerable people, and related training.
• Ensure the day-to-day smooth operation of the Food Monitors Office including accurate and updated menus for printing, answering telephone queries, relaying messages, and communicating information to all relevant parties.

Skills

Interpersonal skills

Clerical skills

Dietary knowledge

Job description

Department of Health
Hospitals & Primary Care - Hospitals Nth
Launceston General Hospital

Applications must be submitted by Sunday 22 November, 2026 11:55 PM

Sunday 22 November, 2026 11:55 PM AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

$68,854 to $73,947 per annum

Employment type:

Permanent, full-time

Region:

North

Location:

LGH Charles Street, Launceston

Provide and maintain a high standard of customer focused clerical and administrative services within the Food Services Department, while maintaining confidentiality and working in accordance with all policies, procedures and guidelines.

The Team

• A fast-paced work environment within a great team
• LGH Food Services provides meals to over 300 patients daily (breakfast, lunch, and dinner) 365 days a year
• Shift work with early morning starts, including a combination of weekdays and weekends

The Role

• Provide and maintain a high standard of customer focused clerical and administrative services within the Food Services Department, while maintaining confidentiality and working in accordance with all policies, procedures and guidelines.
• Ensure all information management systems are maintained and processes conducted in accordance with the relevant guidelines and protocol of the Department.
• Organisation of patient menus ensuring they correspond to the patient’s diet requirements.
• Liaise closely with Dieticians, Speech Pathologists, Food Service staff, Nursing staff and patients in matters concerning the provision of meals and variations to the patient diet list.
• Cross check menus against computerised diet reports to ensure patients receive meals appropriate to their requirements.
• Actively participate in and contribute to the organisation’s Quality & Safety and Work Health & Safety processes, including in the development and implementation of safety systems, improvement initiatives, safeguarding practices for vulnerable people, and related training.
• Ensure the day-to-day smooth operation of the Food Monitors Office including accurate and updated menus for printing, answering telephone queries, relaying messages, and communicating information to all relevant parties.

You will need

• Well-developed interpersonal communication skills and the ability to relate well with patients, relatives and staff at all levels, ability to cooperate with other personnel within the department and work successfully in a team environment, this includes effectively resolving problems that may arise in the daily performance of duties.
• Well-developed clerical skills including telephone, numeracy and literacy skills and basic computer knowledge.
• Knowledge of the range of menus provided and basic restrictions associated with dietary requirements of meals and modified diets, together with the ability to understand and apply written individual dietary instructions and access appropriate diet resources.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, shift worker position, working 76 hours per fortnight, commencing as soon as possible.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$68,854 to $73,947 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

$68,854 to $73,947 per annum

Employment type:

Permanent, full-time

Region:

North

Location:

LGH Charles Street, Launceston

Provide and maintain a high standard of customer focused clerical and administrative services within the Food Services Department, while maintaining confidentiality and working in accordance with all policies, procedures and guidelines.

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

$68,854 to $73,947 per annum

Employment type:

Permanent, full-time

Region:

North

Location:

LGH Charles Street, Launceston

Provide and maintain a high standard of customer focused clerical and administrative services within the Food Services Department, while maintaining confidentiality and working in accordance with all policies, procedures and guidelines.

• Review the Statement of Duties and consider if you meet the requirements.
• Speak to the Contact Officer if you have any questions.
• Submit your application including any additional documents as specified in each individual job vacancy notice.