Food Commercial Manager

IKEA Gruppe; Sydney; On-site; Confidential; Full time

Benefits offered by this job

5 weeks paid annual leave

Parental leave

Employee Assistance Program

15% Co-worker discount

Meal discounts & co-worker restaurant

Co-worker uniform provided

Free Co-worker parking

Bonus programme (where eligible)

Benefits Membership

Co-worker Loyalty programme

Job summary

IKEA Tempe store is seeking a Food Commercial Manager to lead the food business, drive performance and deliver an exceptional customer experience. You will steer commercial operations, partner with internal and external stakeholders, and ensure top-line sales growth and margin optimisation.

The role requires at least 3 years of leadership in a high-volume, customer-facing environment, strong planning and analytical skills, and a passion for IKEA values, diversity and a positive workplace

Qualifications

• Proven leadership experience with minimum 3 years leading teams or leaders in high-volume, customer-facing environment.
• Strong commercial acumen, with experience managing budgets, analysing P&L and optimizing sales and margins.
• Customer-first mindset with understanding of customer behaviour in retail or food environments.

Responsibilities

• Lead and drive food commercial operations, executing the commercial strategy and sales-driving initiatives.
• Implement IKEA frameworks, standards and cross-merchandising strategies with stakeholders.
• Deliver a high-quality, seamless customer experience across all food areas, including the Swedish Restaurant and Swedish Food Market.
• Ensure operational excellence, food safety, compliance and high standards.
• Coach and develop team leaders and co-workers for capability and results.
• Use customer insights to continuously improve the Food business and customer journey.
• Contribute to and execute the unit and IKEA Food business plans, linking Food to store agenda.
• Drive commercial performance and profitability with strong top-line sales and margins.
• Collaborate cross-functionally to integrate Food into the total store experience.

Skills

Leadership

Commercial acumen

Budgeting / P&L

Planning & organisation

Problem solving

Decision making

Communication & collaboration

Customer focus

Change leadership

Values alignment

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent Full-time, 76hrs/fortnight
• The internal job title is Unit Food Commercial Manager
• This role is based on-site at IKEA Tempe store
• As our store operates 7 days per week, you must be available to work a rotating roster including day and evening shifts, as well as alternating weekends (Saturday and Sunday)
• As part of the recruitment process, shortlisted candidates will be invited to complete a video interview.

About this work area

As a Food Commercial Manager, you will act as the commercial business leader for IKEA Food, driving performance across all food areas while delivering a seamless and inspiring customer experience. Your responsibilities will include, but are not limited to:

• Leading and driving food commercial operations, ensuring strong execution of the commercial strategy, commercial calendar and sales-driving initiatives.
• Implementing IKEA commercial frameworks, standards and cross merchandising strategies in collaboration with internal and external stakeholders.
• Delivering a high-quality, seamless and memorable customer experience across all food areas, including the Swedish Restaurant and Swedish Food Market.
• Securing operational excellence, ensuring food safety, compliance and high standards are consistently met.
• Coaching and developing team leaders and co-workers, ensuring the team has the right competence and capability to deliver results.
• Using customer insights and feedback to continuously improve the Food business and customer journey.
• Contributing to and executing the unit business plan and IKEA Food business plan, connecting Food to the overall store commercial agenda.
• Driving commercial performance and profitability, ensuring strong top-line sales and healthy gross margins.
• Working cross-functionally to ensure Food is integrated into the total store experience.

As a Food Commercial Manager, you are a strong, values-driven leader with the ability to balance strategic thinking and operational excellence. You have:

• A passion for food, people and commercial results, with the ability to turn strategy into action.
• Proven leadership experience, with a minimum of 3 years leading teams or leaders in a high-volume, customer-facing environment, ideally within food retail or hospitality.
• Strong commercial acumen, with experience managing budgets, analysing P&Ls, and optimising sales and margins.
• Excellent planning, organisational, problem-solving and decision-making skills.
• The ability to influence, collaborate and build strong cross-functional relationships.
• A customer-first mindset with an understanding of customer behaviour in a retail or food environment.
• The ability to lead through change, inspire teams and deliver results through people.
• A strong alignment with IKEA values, with a passion for diversity, inclusion and creating a positive workplace culture.

We need people like you

At IKEA, work is so much more than a job. Come join us!