Food & Beverage Supervisor - Sovereign Dining

The Star Entertainment Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Complimentary buffet meal on every set

Uniform laundered daily

Discounted parking

Up to 30% discounts across restaurants

Lifestyle discounts

Gym memberships

Industry Award hourly rates

Job summary

The Star Sydney is seeking a hands-on Food & Beverage Supervisor to lead our busy Sports Bar outlet, ensuring service efficiency and the highest standards of guest experience.

You will supervise Attendants, manage rosters, ensure RSA compliance, and partner with the Venue Manager to maximise guest satisfaction and operational performance. Join a vibrant, high-energy team delivering memorable experiences at The Star Sydney.

Qualifications

• Demonstrated supervisory experience in a bar or similar setting.
• Strong knowledge of RSA compliance and safe service.
• Ability to lead teams and deliver consistent guest experiences.

Responsibilities

• Supervise team members and assist leadership with training and development.
• Monitor service quality to maintain high standards.
• Ensure guest experience is professional, hospitable, timely and efficient.
• Set daily objectives and supervise service flow.
• Recommend actions to maximise revenue and control costs.

Skills

Supervisory experience

RSA certificate

Customer service leadership

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Food & Beverage Supervisorposition is a hands on, leadership role which will assist in the effective running of our busy Sports Bar outlet. The role will enable you to improve guest satisfaction by maintaining efficiency of service, general product and technical knowledge, and exceptional standard of delivery and professionalism. You will oversee and assist F&B Attendants to deliver outstanding customer service, ensuring the outlets are prepared and organised to meet business requirements.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for food and beverage!

A few of your responsibilities

• Supervise team members and assist the leadership team with any training and development needed for team members
• Monitor the quality of food and beverage service to ensure high standards are always maintained
• Ensure a high level of guest experience is always provided in the venues and is professional, hospitable, timely, effective, and efficient
• Set specific daily performance objectives for all team members and supervise the service flow
• Make recommendations to the Venue Manager that will assist in maximising revenue and minimise costs to meet company and division budgets

What we are looking for

• Demonstrated supervisory experience in a similar role and bar environment, managing large teams with confidence and effectiveness
• Ability to thrive in a fast-paced, challenging environment while juggling multiple tasks seamlessly
• Strong understanding of industry regulations and compliance standards
• Have 24/7 availability and adaptability to various scheduling needs
• Expertise in building rapport with a diverse range of guests, ensuring exceptional experiences for everyone

About you

Do you thrive in a dynamic, high-energy atmosphere where every interaction creates a memorable experience? You will have proven track record of working in a fast-paced environment, showcasing your ability to lead, mentor and encourage your team. Your thorough understanding of RSA compliance coupled with your RSA Certificate, will see you create a safe environment for guests and team members alike.

You’ll bring a track record of Food & Beverage leadership, preferably in high volume bars, restaurants, or hotels, showcasing your ability to lead and inspire teams. Communication is your forte, effortlessly connecting with a diverse range of guests to create memorable guest experiences.

Your role will be pivotal in shaping the success of our food and beverage operations at the Star Sydney. Join us in making a difference.

What we can offer you:

• Complimentary buffet meal on every shift including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Discounted parking available + other transport options
• Up to 30% Discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and laundry services
• Industry Award hourly rates, penalty rates for working nights, weekends, and public holidays
• Supportive leadership team

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.