Food & Beverage Supervisor

Avani; Newcastle; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Wellness support

Job summary

Avani Cypress Lakes Resort is seeking a Food & Beverage Team Leader to drive service excellence on a full-time basis. You will lead a small F&B team, oversee breakfasts, lunches and dinners, mentor staff, and ensure guest satisfaction across shifts.

Demonstrated experience leading hospitality teams and a current RSA are essential. The role requires flexibility for a rotating roster across weekdays, weekends and public holidays, with attractive hourly rates and benefits from Minor Hotels.

Qualifications

• Experience leading, coaching, or mentoring a team in hospitality.
• Previous experience as Food & Beverage Attendant, Waiter/Waitress or Bartender.
• Current RSA certification (Responsible Service of Alcohol).
• Warm, approachable demeanor with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Reliable with flexible availability for a rotating roster including weekends/holidays.

Responsibilities

• Lead and support the F&B team to provide professional, efficient service.
• Assist with taking guest orders accurately and accommodate preferences.
• Demonstrate menu knowledge and confidently upsell options.
• Oversee serving of food and beverages to maintain standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members with guidance and training as required.
• Assist with rostering, shift coordination and workflow planning.
• Ensure RSA, hygiene and WHS standards are met.
• Support management with reporting, stock management and service improvements.

Skills

Team leadership

Guest service

Communication

Flexibility

Training & mentoring

Job description

Job Description

Avani Cypress Lakes Resort are looking for an enthusiastic and service-driven Food & Beverage Team Leader to join our team on a full-time basis.

This role is essential in supporting the smooth operation of our food and beverage outlets while leading a small team to deliver exceptional guest experiences. The successful candidate will oversee daily service, mentor team members, and ensure all service standards are met across breakfast, lunch, and dinner shifts.

Key Responsibilities Include:

• Lead and support the F&B team to ensure professional, efficient, & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiatives.

Shift Details (subject to change):

• Breakfast, lunch, and dinner shifts
• Rotating roster across Monday through Sunday
• Split shifts may be required on some days

Hourly Rates (excluding superannuation):

Monday - Friday: $31.30 per hour

Saturday: $39.13 per hour

Sunday: $46.95 per hour

Qualifications

Successful candidates will have:

• Demonstrated experience leading, coaching, or mentoring a team in a hospitality environment.
• Previous experience as a Food & Beverage Attendant, Waiter/Waitress or Bartender.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanour with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Professional presentation and strong communication skills.
• Reliability and flexibility to work across a rotating roster, including weekends and public holidays.

If you're enthusiastic, service-focused, and passionate about hospitality, we’d love to welcome you to our team.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.