Food & Beverage Manager

Oaks Hotels, Resorts & Suites; Port Douglas; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Health insurance and banking benefits

Generous leave

Wellness support

Job summary

Oaks Port Douglas Resort is seeking an enthusiastic and service-driven Food & Beverage Manager to join our team on a full-time basis. You will oversee daily service across breakfast, lunch, and dinner, lead a small team, mentor staff, and ensure service standards are met.

Responsibilities include rostering, menu knowledge, guest interaction, and maintaining high guest satisfaction while complying with RSA, hygiene, and safety standards.

Qualifications

• Minimum 1 year experience as a Food & Beverage Manager.
• Experience leading, coaching, or mentoring a team in hospitality.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanor with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.

Responsibilities

• Lead and support the F&B team to deliver professional, efficient, high-quality service.
• Assist with taking guest orders accurately and accommodating preferences.
• Demonstrate menu knowledge and confidently recommend F&B options.
• Oversee serving of food and beverages, maintaining standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance and training as required.
• Assist with rostering, shift coordination, and workflow planning.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiatives.

Skills

Team leadership

Guest service

Communication

Education

RSA certification

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Port Douglas Resort are looking for an enthusiastic and service-driven Food & Beverage Manager to join our team on a full-time basis.

This role is essential in supporting the smooth operation of our food and beverage outlets while leading a small team to deliver exceptional guest experiences. The successful candidate will oversee daily service, mentor team members, and ensure all service standards are met across breakfast, lunch, and dinner shifts.

Key Responsibilities Include:

• Lead and support the F&B team to ensure professional, efficient, & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiatives.

Shift Details (subject to change):

• Breakfast, lunch, and dinner shifts.
• Rotating roster across Monday through Sunday.
• Split shifts may be required on some days.
• Salary: 82,000 + Super.

Qualifications

• Minimum 1 year experience as a Food & Beverage Manager.
• Demonstrated experience leading, coaching, or mentoring a team in a hospitality environment.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanour with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Professional presentation and strong communication skills.
• Reliability and flexibility to work across a rotating roster, including weekends and public holidays.

If you're enthusiastic, service-focused, and passionate about hospitality, we’d love to welcome you to our team.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.