Food and Beverage Supervisor | Esprit Noir & Le Rivage

Accor; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a Food & Beverage Supervisor to lead Esprit Noir and Le Rivage, two distinctive Sofitel venues, with hands-on leadership and a focus on seamless guest service.

You will oversee service, coach the team, manage stock and contribute to revenue through upselling, while maintaining luxury standards across two environments. This role requires flexibility across shifts in Sydney’s waterfront luxury hotel.

Qualifications

• Experience in a Food & Beverage supervisory or senior operational role.
• Strong knowledge of bar and restaurant operations and service flow.
• Passion for premium beverage service and guest experience.

Responsibilities

• Lead, coach and motivate the Food & Beverage team to uphold Sofitel Heartist standards.
• Oversee service across Esprit Noir and Le Rivage with high standards of presentation and guest experience.
• Coordinate service flow, team deployment and operational needs for smooth service.
• Engage with guests to anticipate needs and create personalised experiences.
• Manage guest feedback and service recovery through to resolution.
• Maintain knowledge of beverages and product offerings to support the team.
• Assist with stock management, ordering, stocktakes and wastage reduction.
• Support revenue generation through upselling and enhancing guest experiences.
• Assist with accurate POS operations and end-of-shift reconciliation.
• Support onboarding, training and development of team members on the floor.
• Collaborate with Kitchen, Bar and hotel teams to ensure smooth communication and service.
• Maintain high standards of presentation, hygiene, and safety.
• Lead by example during busy service periods, staying calm and guest-focused.

Skills

Leadership

Team management

Guest service

Communication

Stock control

Upselling

Attention to detail

Education

RSA certificate

Job description

Food and Beverage Supervisor | Esprit Noir & Le Rivage

• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award‑winning infinity pool, a state‑of‑the‑art fitness centre overlooking the skyline, an exclusive top‑floor Executive Lounge and our renowned luxury spa.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred‑rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution within a culture that celebrates excellence, individuality and ambition.

The Opportunity

We’re looking for our next extraordinary team member to join our Food & Beverage team as Food & Beverage Supervisor across Esprit Noir and Le Rivage.

This role gives you the opportunity to lead service across two distinctive Sofitel venues. Esprit Noir, our sophisticated lobby bar, offers a stylish setting for cocktails, wine, beverages and relaxed dining, while Le Rivage, our poolside bar, brings a vibrant and relaxed atmosphere to our waterfront setting.

As a Supervisor, you’ll be a hands‑on leader who sets the standard on the floor, supporting your team and ensuring every service runs smoothly. You’ll lead by example, anticipate guest needs, manage service flow and step in to resolve challenges, creating experiences that feel effortless, welcoming and distinctly Sofitel.

Key Responsibilities

• Lead, coach and motivate the Food & Beverage team, creating a positive culture of teamwork, accountability and the Sofitel Heartist attitude.
• Oversee day‑to-day service across Esprit Noir and Le Rivage, ensuring consistently high standards of service, presentation and guest experience.
• Coordinate service flow, team deployment and operational requirements to ensure smooth and efficient service.
• Actively engage with guests, anticipate their needs and create personalised experiences throughout their visit.
• Confidently manage guest feedback, requests and service recovery, taking ownership through to resolution.
• Maintain strong knowledge of food, cocktails, wine, champagne and beverage offerings, supporting the team with recommendations and product knowledge.
• Assist with stock management, ordering, stocktakes and minimising wastage.
• Support revenue generation through effective service, upselling and identifying opportunities to enhance the guest experience.
• Assist with accurate POS operations, charging and end‑of‑shift reconciliation.
• Support the onboarding, training, coaching and development of team members through regular feedback and on‑the‑floor guidance.
• Work closely with Kitchen, Bar and wider hotel teams to ensure smooth communication and service delivery.
• Maintain high standards of presentation, hygiene, cleanliness, responsible service of alcohol and workplace health and safety.
• Lead by example during busy service periods, remaining calm, organised and guest‑focused.

About You

You’re an experienced Food & Beverage professional who enjoys being on the floor, leading a team and creating memorable guest experiences. You’re ready to take the next step in your hospitality leadership career and enjoy working across different service environments.

You bring:

• Proven experience in a Food & Beverage supervisory or senior operational role, ideally within a premium, luxury or high‑volume hospitality environment.
• Strong knowledge of bar and restaurant operations, with an understanding of service flow and guest experience.
• A genuine passion for food, cocktails, wine, champagne and premium beverage service.
• Confidence leading and developing a team in a fast‑paced environment.
• Strong communication skills and a natural ability to build rapport with guests and colleagues.
• The confidence to manage guest feedback and resolve challenges professionally and calmly.
• An understanding of stock control, POS operations, revenue generation and cost awareness.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A warm, confident and professional personality with a genuine “can do” attitude.
• A passion for luxury hospitality and personalised guest service.
• A current RSA certificate.
• Full Australian working rights.
• Flexibility to work across a rotating roster, including mornings, evenings, weekends and public holidays.

Why Sofitel?

This is an opportunity to take the next step in your hospitality leadership career within one of Sydney’s leading luxury hotels while gaining experience across two distinctive Food & Beverage venues.

You’ll have the opportunity to lead and develop a passionate team while experiencing two very different styles of service; from the refined atmosphere of Esprit Noir to the relaxed energy of Le Rivage.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.