Food And Beverage Attendant - Rydges Fortitude Valley

Evt; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Evt is seeking a Food and Beverage Attendant to deliver outstanding guest service in our Brisbane venue. You will greet guests, take orders, upsell menu items, and ensure orders are prepared and served accurately while adhering to safety standards.

Flexibility to work evenings, weekends and holidays is essential. Previous hospitality experience is preferred, and training on wine and cocktails will be provided to expand your knowledge and customer service skills.

Qualifications

• Previous experience in a similar role.
• Able to stand for extended periods and lift heavy items.
• Knowledge of wine and cocktails (training will be provided).
• Excellent communication and customer service skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet and seat guests, provide menus.
• Take orders accurately and note dietary restrictions.
• Serve food and beverages promptly and present them correctly.
• Check in with guests to ensure satisfaction.
• Maintain cleanliness and restock as needed.
• Collaborate with kitchen team to relay orders.
• Handle payments and process bills.
• Upsell and promote menu items.
• Handle guest requests and accommodate needs.
• Follow safety and hygiene regulations.

Skills

Guest service

Communication

Teamwork

Upselling

F&B knowledge

Job description

Job Title: Food and Beverage Attendants Position Overview

The Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience.

Key Accountabilities

• Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.
• Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
• Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.
• Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.
• Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.
• Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
• Handle Payments: Present bills to guests, process payments accurately.
• Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests' experience.
• Handle Guest Requests: Address special requests and accommodate guests' needs to the best of your ability.
• Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations. Flexibility in work schedule, including evenings, weekends, and holidays.

Key Performance Indicators

• Accurate task completion
• Customer feedback Achieving team targets

Skills & Experience

• Previous experience in a similar role.
• Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).
• Must be able to stand for extended periods and lift heavy items.

Behavioural Capabilities

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
• Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.
• Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.