Food and Beverage Attendant - Federal Hotel

ALH Hotels; Westbrook; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discount card for ALH Hotels & Endeav

Endeavour Wellbeing Support

Woolworths discounts via partnership

Employee Due Diligence checks

Job summary

ALH Hotels' Federal Hotel in Queensland invites a friendly Food & Beverage Attendant to join our team. You’ll be the face of the floor, delivering warm hospitality, recommending meals and drinks, and ensuring memorable guest experiences.

You have a current RSA certificate, enjoy teamwork, and can work flexible hours. The role involves hands-on service, lifting, and supporting gaming staff where needed.

Qualifications

• You’re required to provide excellent customer service and be able to engage guests.
• Team player with a friendly, can-do attitude.
• Able to adapt to peak times and flexible shifts.
• Willingness to learn and support other departments as needed.

Responsibilities

• Be the face of the floor, connecting with guests and ensuring a memorable visit.
• Recommend meals or drinks to enhance the guest experience.
• Deliver top-notch service and keep interactions fun and welcoming.
• Support the gaming and wagering team when needed and legally able.

Skills

Customer service

Team player

Guest engagement

Flexible availability

Education

RSA certificate

Job description

Food & Beverage Attendant | Federal Hotel

About The Role

We’re searching high and low for a true ‘people person’ with a real passion for pub food and drinks. Sure, everyone serves food and drinks but you bring the magic and make it unforgettable!

A Day In The Life Of a F&B Attendant

• Be the face of the floor, connecting with guests and making sure every visit is a memorable one.
• Share your passion for our products and recommend the perfect meal or drink to make a guest's day.
• Deliver top-notch customer service and make every interaction fun and memorable.
• From the first pour of the day to the final lock-up, you'll be on the front lines, making sure our standards are sky-high and the experience is one to remember.
• Help the gaming and wagering team when needed and legally able

Inherent Requirements

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’re a natural at making people feel welcome and have a knack for the little details.
• You’re a team player who is motivated to create magic for both guests and teammates.
• You have a current RSA certificate and flexible availability.
• Some gaming experience or willingness to learn would also be an asset.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support, our EAP service, offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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