Food and Beverage All Rounder

Colonial Group; Tweed Shire Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Colonial Group is seeking a Food & Beverage All Rounder in New South Wales, Australia, to warmly welcome guests and guide them through our culinary offerings.

You will showcase table service and beverage expertise, while contributing to successful events and delivering personalized recommendations. A flexible schedule, including weekends and public holidays, will be required, with RSA or equivalent certification as a prerequisite.

Qualifications

• Proven track record in customer service within hospitality.
• Familiarity with table service, beverage service, events and coffee preparation.
• Flexibility to work weekends and public holidays as required.
• Holder of RSA or equivalent for the country/state/territory.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Solve challenges with a positive, proactive approach.
• Elevate dining with personalised food and beverage suggestions.
• Upsell to enhance guest experiences beyond mere numbers.
• Proactively source information to increase product knowledge.
• Communicate effectively with guests and teammates for smooth teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Food & beverage protocols

Table service

Beverage expertise

Event service

Coffee crafting

RSA

Team collaboration

Job description

Purpose

As a Food & Beverage All Rounder, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills & Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals