Food and Beverage All Rounder

Colonial Group; Lorne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group in Lorne, Victoria, is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through culinary offerings.

You will recommend dishes and beverages, provide excellent service across outlets and events, and work with a team to deliver memorable experiences. This role requires RSA and flexibility, including weekends and public holidays, with training and opportunities to grow. Join a collaborative team focused on guest satisfaction and high standards of service.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in F&B protocols: table service, beverages, events, coffee.
• Flexible across schedules, including weekends/holidays.
• RSA or equivalent qualification.
• Passion for engaging patrons and teamwork.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Turn challenges into opportunities with positive problem-solving.
• Elevate dining with personalised F&B suggestions.
• Upsell through crafting unforgettable experiences.
• Proactively source information to boost product knowledge.
• Communicate clearly with guests and colleagues for seamless teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Hospitality knowledge

Food & beverage protocols

Table service

Beverage expertise

Event service

Coffee crafting

RSA certification

Team collaboration

Job description

Purpose

As a Food & Beverage All Rounder, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills & Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals