FOI Case & Admin Support Specialist

Australian Department of Health Disability & Ageing; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

The FOI Administrative Support Officer role at Australian Department of Health Disability & Ageing in Melbourne involves performing vital administrative and case coordination tasks for the FOI Section, including triage, registration of information access requests, and management of the FOI mailbox.

You will support reporting, process improvement, and executive tasks with strong administrative and communications skills.

Qualifications

• Experience using electronic record management systems and databases.
• Ability to set priorities, manage own workload, meet deadlines and work effectively under pressure.
• Knowledge of workplace diversity, workplace participation and a safe working environment.

Responsibilities

• Manage the FOI email inbox to ensure requests are allocated or actioned within timeframes.
• Assess incoming FOI requests and resolve scoping concerns under direction.
• Register FOI requests in the FOI case management system and create Content Manager records.
• Identify FOI decision makers and action officers within the department.
• Liaise with departmental staff and external stakeholders to track responses and ensure statutory timeframes.

Skills

Record management systems

Time management

Prioritization

Communication skills

Tools

LEX FOI

Content Manager

Job description

The FOI Administrative Support Officer role at Australian Department of Health Disability & Ageing in Melbourne involves performing vital administrative and case coordination tasks for the FOI Section, including triage, registration of information access requests, and management of the FOI mailbox.

You will support reporting, process improvement, and executive tasks with strong administrative and communications skills.