Floor Manager - Highpoint (FTC)

LVMH; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sephora Highpoint Melbourne is seeking an experienced Floor Manager (Senior Beauty Advisor) to lead a 20+ beauty advisor team, shape the client experience, and drive operational excellence in a large-format luxury retail setting.

This full-time fixed-term role through March 2027 includes onboarding, leadership development, and opportunities within the LVMH beauty family; you will mentor advisers, manage KPIs, and collaborate with the Store Manager to deliver exceptional service.

Qualifications

• Extensive retail management experience including P&L, forecasting, people management and training.
• Stock control and visual merchandising expertise.
• Hands-on leadership with a passion for client service.

Responsibilities

• Lead a 20+ beauty advisor team and shape the client experience.
• Drive a high-performance selling culture and exceed KPIs.
• Interpret reporting data and inform decisions with Store Manager and peers.
• Communicate effectively within the management team and provide feedback.
• Oversee operations as Client Experience Lead (CEL) and make store decisions.

Skills

Retail leadership

Profit and loss

Sales forecasting

People management

Stock control

Visual merchandising

MS Office data interpretation

Coaching & development

Customer service

Sales targets

Tools

MS Office Suite

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking yourpotentialand making a difference every day. Together, we belong to something beautiful.

Be part of Sephora's management team at our Highpoint store as a Floor Manager(Senior Beauty Advisor), on aFull-Timebasis on afixed-term contract until March2027. This is a pivotal role designed for experienced leaders. This is an exceptional opportunity for a boutique manager looking to make their way into large format stores within a global business. We are seeking individuals who are ready to bring their strategic vision, proven leadership, and passion for luxury retail to a leading global beauty retailer.

The Impact You'll Make:

As a Floor Manager, you will play a critical role in shaping the client experience and leading a dynamic team. The scope, team size, and commercial exposure you will gain in this role are comparable to senior leadership positions in smaller retail brands. You will lead teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence. This is ideal for Store Managers or Assistant Managers from smaller-format retailers looking to transition into a larger, high volume and premium retail environment.

You will be instrumental in:

• Strategic Leadership:Embodying Sephora’s DNA of delivering a curated, innovative prestige beauty experience, serving as a role model and mentor to the team.
• Commercial Acumen:Driving a high-performance selling culture to exceed Key Performance Indicators (KPIs) and consistently elevate team capabilities through targeted coaching and development.
• Data-Driven Decisions:Utilizing and interpreting reporting data to inform operational decisions, collaborating closely with the Store Manager, Assistant Store Manager, and fellow Senior Beauty Advisors.
• Effective Communication:Facilitating open and constructive communication within your team, providing impactful feedback, and maintaining consistent dialogue with the wider management team.
• Operational Command:Serving as the Client Experience Lead (CEL), confidently overseeing client and team matters within a fast-paced environment and making critical store decisions.

In this role, you will gain exposure across all our categories - beauty, skincare, haircare, and wellness - along with comprehensive involvement in sales management and back-of-house operations. You will receive extensive initial onboarding training and continuous professional development through our unique online learning platform and field trainers. As part of Sephora and the LVMH community, your options for career growth within our global group of high-end luxury brands are endless.

We are looking for leaders who:

• Possess extensive retail management experience, including managing profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
• Are proficient in using the Microsoft Office Suite for data interpretation and daily reporting.
• Are hands-on leaders, passionate about being on the sales floor to motivate, coach, and empower their team members to achieve excellence.
• Demonstrate a deep passion for delivering exceptional client service and creating an unparalleled experiential retail environment that embodies the Sephora brand.
• Are committed to fostering a strong and positive culture where every team member is valued, recognized, and enabled to succeed through continuous feedback, career development, coaching, learning, and recognition.
• Have a proven track record of exceeding sales targets and KPIs, driven by a results-oriented mindset.
• Are available to work a rotating roster that supports store needs, including key trading times such as late nights, weekends, and public holidays (our busiest days are Thursday to Sunday).

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Join us andbelong tosomething beautiful.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.