Fleet Team Leader

ORIX; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading mobility solutions company located in Melbourne is seeking a Team Leader – Fleet. This role involves leading a team of Fleet Specialists, ensuring exceptional service delivery while driving performance and customer satisfaction. The ideal candidate will have previous management experience and strong skills in fleet or leasing services. Join a company committed to innovation and customer excellence.

Qualifications

• At least 18 months’ experience in fleet, leasing, or related services.
• Proven experience managing or mentoring a team.
• Strong organisational skills and ability to track KPI performance.

Responsibilities

• Lead, mentor, and develop a team of Fleet Specialists.
• Support onboarding and training of new team members.
• Monitor performance, compliance, and reporting.

Skills

Team management

Customer service

Problem-solving

Excellent verbal communication

Organisational skills

Tools

Microsoft Office

CRM systems

Job description

Are you a natural leader with a passion for customer excellence? ORIX is seeking a Team Leader – Fleet (Major customer) to support and manage a team of Fleet Specialists, driving performance, delivering exceptional service, and ensuring customer success.

About the Role

Reporting to the Head of Customer Experience, you’ll lead a team of 5–6 Fleet Specialists to deliver high-quality customer service across an assigned portfolio. This is a hands-on leadership role where you’ll coach, mentor, and develop your team, while also collaborating with internal stakeholders to achieve customer and business outcomes.

Key Responsibilities

• Lead, mentor, and develop a team of Fleet Specialists, ensuring coverage and performance against KPIs
• Support onboarding and training of new team members
• Monitor performance, compliance, and reporting to ensure high standards of service delivery
• Collaborate with Relationship Managers and other departments to resolve customer issues and drive strategic initiatives
• Oversee reporting and data quality, ensuring timely and accurate delivery to clients
• Identify opportunities for process improvement and best practice
• Contribute to profit margins and portfolio performance through strong leadership and customer focus
• Champion ORIX values and foster a culture of collaboration, safety, and continuous improvement

About You

You are a strong communicator and motivator who enjoys coaching teams to perform at their best. With a customer-first mindset and problem-solving skills, you thrive in a fast-paced environment and bring both strategic and hands-on capabilities.

Skills & Experience Required:

• At least 18 months’ experience in fleet, leasing, or related services
• Proven experience managing or mentoring a team
• Strong organisational skills and ability to track KPI performance
• Excellent verbal communication and numerical skills
• Proficiency with Microsoft Office (Word, Excel) and CRM systems
• Knowledge of operating lease, fleet management products, and novated leasing

Why ORIX?

At ORIX, we’re passionate about delivering innovative mobility solutions and building lasting customer relationships. As a leader in our team, you’ll play a critical role in shaping the customer experience and supporting our people to succeed.

Join us and be part of a company that values leadership, collaboration, and customer focus.