Flagship Team Leader

Richemont; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Cartier, part of the Richemont Group, is seeking a Sales Team Leader for its Sydney boutique. You will drive daily operations, mentor staff, achieve sales targets, and ensure an exceptional client experience before, during, and after each sale. The role demands luxury retail leadership and a passion for superior service in a dynamic, inclusive team.

Join us to elevate client engagement, lead a high-performing team, and contribute to strategic growth across the boutique.

Qualifications

• 3+ years in a Luxury Retail Managerial role.
• Excellent verbal and written communication skills.
• A strong work ethic and a passion to deliver excellent client service.
• Well-organized with a high level of accuracy and strong business acumen.
• Well-developed problem-solving skills with the ability to follow through and provide solutions, including managing and diffusing difficult situations.
• Proactive and positive attitude towards colleagues and clients.
• Flexibility and adaptability to changes.
• Exceptional grooming and personal presentation.
• Experience within luxury retail.

Responsibilities

• Lead team management and people development, including training, coaching, and recruitment support.
• Oversee boutique operations and performance management, ensuring policy compliance and inventory participation.
• Drive sales achievements and client portfolio development, master sales processes, and negotiate with clients.

Skills

Luxury retail management

Leadership

Communication skills

Client service

Problem-solving

Organization

Adaptability

Professional grooming

Experience in luxury retail

Job description

Reporting to the Deputy Manager, the Sales Team Leader role is responsible for ensuring the efficiency of daily operations within the Cartier boutique. They are accountable for team performance, actively involved in mentoring new employees, achieving sales targets, and ensuring an exceptional client experience before, during, and after a sale.

If you have a passion for creating luxury and enjoy working within a dynamic and inclusive team, we welcome your application.

HOW WILL YOU MAKE AN IMPACT?

We are looking for a dynamic leader who will drive operational excellence and elevate our client experience.

Lead Team Management & People Development:

Drive team performance, motivation, and engagement, overseeing daily management, training, and coaching of sales staff, and contributing to recruitment and people development strategies.

Oversee Boutique Operations and Performance Management:

Ensure compliance with all policies and guidelines, manage client and sales tools, analyze boutique performance, and support the implementation of action plans to achieve sales targets, including inventory participation.

Drive Sales Achievements & Client Portfolio Development:

Deliver exceptional client experiences, master sales processes, adapt to client needs, manage negotiations, represent the Maison at client events, achieve sales targets, and cultivate strong client relationships.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and the Maison. To contribute to team success, you will demonstrate:

3+ years in a Luxury Retail Managerial role

Maturity, personal leadership, and assertiveness.

Excellent verbal and written communication skills.

A strong work ethic and a passion to deliver excellent client service.

Well-organized with a high level of accuracy and strong business acumen.

Well-developed problem-solving skills with the ability to follow through and provide solutions, including managing and diffusing difficult situations.

Proactive and positive attitude towards colleagues and clients.

Flexibility and adaptability to changes.

Exceptional grooming and personal presentation.

Experience within luxury retail.

HOW DO WE KEEP YOU SMILING?

A great opportunity to be a part of a dynamic and diverse team.

The chance to work collaboratively with an array of creative and strategic minds, both locally and globally.

We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US

Our recruitment process is designed for mutual discovery. Here is what to expect:

Initial Call: A conversation with our Talent Acquisition team to discuss the role, team, and Richemont/Cartier.

Interviews: Meetings with key business leaders including the Boutique Management team, HR Team and Commercial Director, to explore your expertise and vision.

Background checks: The successful candidate will commence their journey with the Maison after all required pre-employment screenings have been completed.