First Nations Student Support Advocate

Centre for Continuing Education; Sydney; On-site; AUD 68,000 - 83,000; Full time

Job summary

The University of Sydney invites applications for First Nations Student Support Assistants in the Faculty of Medicine and Health. The pro-rata base salary starts at AU$75,885 plus 17% superannuation, with part-time arrangements (one day a week) across 12 months.

The role focuses on culturally appropriate guidance, responding to enquiries, providing pastoral care referrals, maintaining records, and supporting First Nations engagement with the Gadigal Centre and faculties.

Qualifications

• identify as Aboriginal and/or Torres Strait Islander
• Year 12 qualification or an equivalent combination of relevant training and experience
• experience working in a tertiary education environment
• experience working in a culturally diverse environment and customer service roles
• knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures, including contemporary issues affecting Aboriginal and Torres Strait Islander peoples
• ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander students and stakeholders
• strong problem-solving skills, initiative and judgement with the ability to prioritise workloads during busy periods
• excellent time and workload management skills with the ability to manage multiple tasks and meet deadlines
• understanding of relevant Work Health and Safety policies and legislation applicable to the workplace

Responsibilities

• provide prompt and accurate support to Aboriginal and Torres Strait Islander students across the Faculty, assisting with enquiries throughout the student lifecycle
• provide information, advice and pastoral care referrals while working with students and relevant Faculty teams to address support needs
• develop clear and sensitive communications in response to student enquiries, maintaining professionalism and cultural awareness
• maintain databases, contact lists and student engagement records to support effective service delivery
• use university systems and Faculty resources to research information and respond to student enquiries
• contribute to service improvements by identifying opportunities, supporting reporting processes and recommending process enhancements
• support First Nations communications and engagement activities in collaboration with Faculty leaders and the Gadigal Centre
• participate in First Nations portfolio activities, including staff network meetings and collaboration with First Nations support teams
• assist with health and safety requirements and undertake other duties appropriate within the classification level as required.

Skills

Communication skills

Time management

Customer service

Problem solving

Computer skills

Cultural awareness

Education

Year 12 or equivalent

Experience in tertiary education

Tools

Microsoft Office

Job description

The University of Sydney invites applications for First Nations Student Support Assistants in the Faculty of Medicine and Health. The pro-rata base salary starts at AU$75,885 plus 17% superannuation, with part-time arrangements (one day a week) across 12 months.

The role focuses on culturally appropriate guidance, responding to enquiries, providing pastoral care referrals, maintaining records, and supporting First Nations engagement with the Gadigal Centre and faculties.