First Nations Customer Advocate — Hybrid Work & Impact

AFCA; Melbourne; Hybride; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Silver AWEI Accreditation 2025 – LGBTQ

Accredited Family Friendly Workplace

Hybrid working – two days in modern, +

Additional and inclusive leave options

Résumé du poste

AFCA is seeking a First Nations Customer Service Officer to deliver clear, accurate guidance across inquiries and complaints, with a focus on culturally appropriate support for First Nations people. You’ll be the frontline contact, building rapport and helping navigate AFCA’s processes with care and respect.

This role supports equity of access and reconciliation commitments, working within a fast-paced customer service environment and across multiple channels to resolve issues efficiently.

Qualifications

• Strong understanding of Aboriginal and Torres Strait Islander cultures.
• Excellent verbal and written communication skills.
• Customer-first approach with empathy.

Responsabilités

• Manage consumer and member calls and chat, building rapport and providing accurate information.
• Provide clear guidance on AFCA, our jurisdiction and complaint resolution process.
• Deliver culturally appropriate support to First Nations people when required, ensuring accessible and respectful experiences.

Description du poste

AFCA is seeking a First Nations Customer Service Officer to deliver clear, accurate guidance across inquiries and complaints, with a focus on culturally appropriate support for First Nations people. You’ll be the frontline contact, building rapport and helping navigate AFCA’s processes with care and respect.

This role supports equity of access and reconciliation commitments, working within a fast-paced customer service environment and across multiple channels to resolve issues efficiently.