FinTech Support Analyst – Customer & Incident Lead (Hybrid)

Iress; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

8 extra paid days per year

Generous referral bonus

Starting school leave

Paid parental leave (up to 26 weeks)

Volunteer leave (3 days)

Discounted health insurance

Access to Udemy courses

Job summary

Iress is seeking a Finance/Economics graduate to join our Australian client support team in Melbourne. You will provide frontline customer service for software incidents, document issues, and work with internal teams to resolve client queries. A keen interest in financial services and strong communication skills are essential.

You'll join a collaborative team with hybrid working arrangements, learn our products, and grow in a fast-paced tech environment that services leading financial brands.

Qualifications

• Relevant customer service experience or training is desirable.
• Interest in financial services and markets.
• Strong communication and problem solving abilities.

Responsibilities

• Serve as a first point of contact for inbound communications.
• Log and document client incidents and requests clearly.
• Investigate incidents with internal teams to provide viable resolutions.
• Communicate effectively with clients and colleagues to gather necessary information.
• Prioritise incidents during triage and escalate where needed.
• Continuously develop analytical and troubleshooting skills.

Skills

Customer service

Analytical thinking

Effective communication

Team player

Time management

Education

Finance/Economics degree

Job description

Iress is seeking a Finance/Economics graduate to join our Australian client support team in Melbourne. You will provide frontline customer service for software incidents, document issues, and work with internal teams to resolve client queries. A keen interest in financial services and strong communication skills are essential.

You'll join a collaborative team with hybrid working arrangements, learn our products, and grow in a fast-paced tech environment that services leading financial brands.