Financial Support Specialist

Liberty Financial Pty Ltd; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading non-bank lender in Melbourne is seeking a Financial Support Specialist to assist clients facing financial hardship. The role involves managing client accounts, creating solutions, and delivering exceptional customer service. Ideal candidates will be empathetic, responsible, and are encouraged to be Business, Banking or Finance graduates. The organization values diversity and inclusion, offering numerous benefits, including wellness perks and career development opportunities.

Benefits

Wellness perks including free counselling and yoga classes

Monthly themed lunches and events

On-site school holiday program

Community engagement opportunities

Access to online development courses

Qualifications

• Ability to communicate clearly and confidently on the phone.
• Natural empathy for clients in sensitive circumstances.
• Accountability to manage work effectively.
• Dedicated, responsible, and conscientious behavior.

Responsibilities

• Manage a portfolio of client accounts.
• Create tailored solutions for clients experiencing financial hardship.
• Develop positive rapport with clients through empathy.
• Provide exceptional customer service.

Skills

Clear communication skills

Empathy

Responsibility

Customer service orientation

Education

Graduates in Business, Banking, or Finance

Job description

Job Category: Banking and Financial Services

About Liberty

Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

Job Description

About the role

Do you get great satisfaction out of helping customers and making a difference? Here at Liberty we believe in providing world class care, and helping our customers is always front of mind. Our Financial Support Specialist role works with our clients to assist and help resolve the impact of financial hardship, assessing requests for assistance and providing solutions to ensure the best outcome for our clients. Business, Banking & Finance Graduates welcome to apply!

Desired Skills and Experience

You will be responsible for:

• Managing a portfolio of client accounts
• Creating tailored solutions for clients experiencing financial hardship
• Developing a positive rapport with clients by being empathetic, conscientious and responsible
• Providing exceptional customer service

About you:

• The ability to communicate clearly and confidently on the phone
• A natural empathy with clients and ability to deal with sensitive circumstances
• Accountability to manage your own work
• Dedicated, responsible and conscientious
• Business, banking or finance graduates are welcome to apply!

Why join the Liberty Group?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGBTQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be a certified B Corporation and endorsed by Work180.

We are thrilled to be theABA Employer of Choice 2022,Employer of the Year 2021at theWomen in Finance AwardsandMFAA Diversity and Inclusion Award 2022- we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards – we provide access to a large number of great benefits such as:

• Wellness perks including, free counselling, yoga and meditation classes, flu vaccinations, health checks, massages, private health and gym subsidies
• We are social with monthly themed lunches and events, EOY and EOFY parties
• On-site company provided school holiday program
• Community groups such as our internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more.
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Career progression opportunities with access to online development courses

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

If this role sounds interesting to you, APPLY NOW!