Finance Customer Experience Specialist

Shift; New South Wales; Hybrid; AUD 54,000 - 72,000; Full time

Job summary

Shift is a Australian SME-focused financial services company seeking a Customer Service Officer to be the face of our customer experience. You'll proactively support clients, resolve inquiries, and help maintain service excellence across our commercial finance offerings.

You'll collaborate with internal teams, manage accounts, document interactions in CRM, and seek ways to improve processes while delivering friendly, accurate information and positive outcomes for customers at every contact.

Responsibilities

• Shift is a Australian SME-focused financial services company seeking a Customer Service Officer to be the face of our customer experience. You'll proactively support clients, resolve inquiries, and help maintain service excellence across our commercial finance offerings.

Job description

Shift is a Australian SME-focused financial services company seeking a Customer Service Officer to be the face of our customer experience. You'll proactively support clients, resolve inquiries, and help maintain service excellence across our commercial finance offerings.

You'll collaborate with internal teams, manage accounts, document interactions in CRM, and seek ways to improve processes while delivering friendly, accurate information and positive outcomes for customers at every contact.