Field Services Engineer

Smiths Detection Group; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Smiths Detection Group in New South Wales is seeking experienced Field Service Engineers to join our service team. You will troubleshoot, service and repair X-ray and trace detection equipment at Sydney Airport and Botany sites, on a 4-on 4-off roster with 12-hour shifts.

The role demands hands-on technical ability, strong problem-solving, and the capacity to work with customers, contractors and internal teams to deliver reliable security solutions.

Qualifications

• Minimum 3+ years' experience in field service or maintenance.
• Strong troubleshooting across mechanical, electrical, and electronic systems.
• Experience with industrial equipment and security technology.
• Ability to obtain security clearances and operate across a 24/7 shift roster.

Responsibilities

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment
• Complete preventative maintenance per contracts
• Respond to faults within service levels and KPIs
• Diagnose faults using meters, laptops, diagnostics software
• Install and commission new equipment at customer sites
• Prepare service reports and maintain records
• Manage spare parts and inventory
• Support training and safety programs
• Collaborate with customers, vendors and internal teams

Skills

Field service

Troubleshooting

Electrical/Electronic systems

Customer service

Education

Certificate III Trade Qualification in Mechanical/Electrical/Mechatronics

Degree in related discipline

Tools

Diagnostic software

Multimeters

Job description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Smiths Detection is seeking experienced Field Service Engineers to join our growing service team across multiple locations in New South Wales.

We currently have opportunities based at:

• Sydney Airport – supporting critical aviation security operations within the airport environment. These positions operate on a 4-on, 4-off rotating roster consisting of 2 x 12-hour day shifts followed by 2 x 12-hour night shifts (inclusive of 1-hour breaks).
• Botany – supporting customers across a broader portfolio including airports, logistics facilities, government sites, and other off-site customer locations. These positions may involve travel to customer sites as required.

This is a hands-on role suited to experienced technicians or engineers who enjoy troubleshooting complex equipment, solving technical challenges, and working directly with customers in highly operational environments.

This role requires a strong mechanical, electrical, and electronics fault-finding capability, a proactive approach to learning and knowledge sharing, and the ability to work both independently and collaboratively within a close-knit team.

Key Responsibilities

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment
• Complete preventative maintenance activities in accordance with service contracts and maintenance schedules
• Respond to equipment faults and corrective maintenance requirements within agreed service levels and KPIs
• Diagnose mechanical, electrical, and electronic faults using multimeters, laptops, software diagnostics, and testing equipment
• Test equipment components and circuits to identify root causes of failures
• Replace belts, rollers, motors, X-ray generators, and other mechanical or electronic components
• Inspect, clean, vacuum, de-grease, repair, and replace internal machine components
• Install and commission new equipment at customer sites alongside internal teams, subcontractors, and customer stakeholders
• Complete service reports, maintenance records, and field service documentation accurately and in a timely manner
• Manage spare parts consumption and inventory transactions within internal systems
• Participate in technical, safety, compliance, and product training programs
• Support customers, vendors, subcontractors, and internal stakeholders through effective communication and problem-solving
• Ensure tools and test equipment are maintained, calibrated, and fit for purpose
• Analyse field service trends and provide recommendations for equipment and process improvements
• Contribute to continuous improvement initiatives and operational excellence projects
• Provide guidance, training, and support to junior technicians and new team members
• Promote and lead safe work practices while maintaining a strong safety culture
• Participate in regular team meetings, safety briefings, and operational reviews

Qualifications

You will bring:

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT, or a related discipline
• Minimum 3+ years' experience in a field service, maintenance, engineering, or technical support role
• Strong troubleshooting and fault-finding skills across mechanical, electrical, and electronic systems
• Experience working with industrial equipment, automation systems, security technology, conveyors, machinery, or similar equipment
• Ability to interpret technical information and diagnose equipment issues methodically
• Strong communication and customer service skills
• Basic proficiency with Microsoft Office applications
• A current unrestricted or provisional driver's licence
• Ability to obtain and maintain relevant security clearances and industry licences
• Flexibility to work across a 24/7 rotating shift roster

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.