Field Service Technician - Thermal HVAC

Vertiv

Melbourne

On-site

AUD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Base + Super + Bonus + Car & Tools + Overtime

Insurance & Leave Benefits

Office in Port Melbourne

Job summary

A leading technology company is seeking a Field Service Technician in Melbourne, Australia. The role involves planning maintenance visits, ensuring compliance with safety standards, and maintaining customer relationships. Candidates should have experience in the HVAC industry, relevant technical knowledge, and possess a Restricted Electrical Licence. This full-time position offers competitive pay and benefits, including a company vehicle and overtime.

Qualifications

Technical knowledge from similar industries is highly regarded.
Thermal controls & Networking knowledge required.
Proven track record as a service technician in A/C industry.

Responsibilities

Plan customer service maintenance visits methodically.
Complete field service reports for each service call.
Ensure compliance with safety and quality obligations.
Carry out commissioning, service maintenance and after-hours service professionally.
Maintain strong customer relationships and relay feedback to the Vertiv team.
Keep the company vehicle clean and presentable and adhere to company standards.
Adhere to WHS, environmental and quality obligations.
Occasional overnight trips; on-call roster as required.

Skills

Restricted Electrical Licence

Technical knowledge in data centres, telecom, commercial

Proven track record in Air Conditioning

Thermal controls & Networking knowledge

Proficiency in Microsoft Office

Tools

Microsoft Office

Job description

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Vertiv is seeking to add a Field Service Technician - Thermal to our high performing APAC team!

Who we are:

Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.

Vertiv believes there's a better way to meet this accelerating demand for data - one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

Meaningful & Fulfilling Work
Inspiring & Caring Leaders in the industry
Recharge Your Potential
Insurance & Leave Benefits

Salary & Perks:

Base + Super + Bonus + Car & Tools + Overtime
Office in Port Melbourne

Key Responsibilities

Plan your customer service maintenance visits in a structured and methodical manner.
Time Sheets - Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
Field Service Reports - to be completed for every maintenance & service call attended.
Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
Keep up to date with your training requirements across multiple Vertiv technologies.
Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
Comply with all Work, Health & Safety, Environment and Quality obligations.
Actively promote safety in the workplace
Drivers Licence is required (may involve visit to remote sites)
Overnight or longer trips may be required.
Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
Attending customer Service calls.
Use of ladders, Scissor lift and scaffolding.
Working in tight and restricted locations.
Working on and around Energised Electrical equipment.
Working on live refrigerant lines and pressure vessels.
Working and Heights (needs Work at Heights Training and refreshed every 5 years)
Working on HVAC Mechanical systems that will involve awkward body positions at times.
Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Requirements:

Restricted Electrical Licence
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Proven track record within the Air - Conditioning or other precision cooling industry as a service technician
Thermal controls & Networking knowledge
Proficiency in Microsoft Office

Seniority level